IT Support Engineer

Job Title: IT Support Engineer
Contract Type: Permanent
Location: London, England
Salary: £0.00 - £36000 per annum
Start Date: 06/01/2020
Reference: BBBH81192
Contact Name: Chris Bouroutzis
Contact Email:
Job Published: January 06, 2020 14:12

Job Description

IT Support Engineer

We are looking for an experienced IT Support Engineer for a very well established Media company.


  • Experience supporting a mixed Mac and Windows Desktop environment with a good working understanding of the following IT systems
  • Google G Suite (Admin, Sites, Groups)
  • Active Directory
  • Windows Server
  • Networking eg Cisco, Meraki
  • Enterprise Storage Technologies
  • Next Generation Anti-Virus systems
  • Device Management systems eg Meraki

The Role

  • Use Zendesk, to log and resolve incidents and queries as efficiently as possible, referring queries as appropriate to the most relevant member of the IT Team, or our external partners
  • Be the escalation point for the IT Support Assistant for more complex issues, and also mentor and support the development of the IT Support Assistant
  • Be accountable for ensuring the setup and maintenance of Mac & Windows machines and other appropriate systems for all company users, delegating tasks as appropriate to the IT Assistant
  • Together with the IT Assistant manage the Starters/Movers/Leavers process in relation to technology, ensuring equipment is suitable for purpose and new staff members are inducted and trained appropriately
  • Coordinate the appropriate issuing, setup and support of iPhone & iPads and Mobile numbers, liaising with third party suppliers
  • Take ownership of ad hoc technology projects supporting business change and growth
  • Maintain a high level of customer service, ensuring all queries are met with enthusiasm and a prompt response

If you feel your skill set matches the above requirements, please send your CV through or contact Chris on

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.