IT Support Engineer

Job Title: IT Support Engineer
Contract Type: Permanent
Location: Waltham Cross, Hertfordshire
Salary: £40000 - £45000 per annum
Start Date: 17/02/2020
Reference: BBBH82289
Contact Name: Chris Bouroutzis
Contact Email:
Job Published: March 04, 2020 16:21

Job Description

IT Support Engineer

We are looking for an experienced IT Support Engineer for a well-established retail business in Waltham Cross. This is a great opportunity to join a growing retail brand and play a key role within their IT function. Applicants should possess exceptional interpersonal and organization skills with a minimum of 5 years previous experience in an ITIL support environment.

The Role

  • Supporting Day-to-day IT services via IT service desk from 1st line to some 3rd line and escalating some issues to third party vendors
  • Supporting and Developing the client's Swan Retail ERP/EPOS system, SQL, SSRS and PowerBi (basic experience would be advantage with SQL and SSRS administration, training will be provided)
  • Configuration and deployment of new or replacement desktop hardware using MDT/WSUS/WDS tools
  • Setting up new Active Directory user and Office 365 email users
  • Supporting AD/Office 365 administrative tasks security groups and email groups
  • Upgrading desktop software and applications where necessary
  • Duties relating to the creation and maintenance of internal support documentation
  • Assisting Head of IT with local and global projects across multiple sites
  • Supporting Swan Cygnus Bespoke till systems (Windows embedded) 1st/2nd line and escalating to 3rd line third-party when required
  • PDQ payment terminals 1st/2nd line and escalating to 3rd line third-party when required
  • Supporting and maintaining multifunction printers and label printers throughout the business
  • Supporting document management system 1st/2nd line and escalating to 3rd line when required.


  • Microsoft Windows 10 Desktop Support
  • Microsoft Office 365 Support and Administration
  • Microsoft Windows 2012/2016 Server Administration (ADUC, DHCP, DNS and Security Groups)
  • Microsoft Windows Deployment and Updates (WDS, MDT and WSUS)
  • Microsoft SQL 2008/2017 and SSRS (Previous experience would be an advantage)
  • Microsoft PowerBi (advantage)
  • Microsoft Excel experience
  • EasySoftware Document Management System (Training provided)
  • VMware Virtualisation Administration / Veeam backup (Supporting Head of IT)
  • Microsoft Exchange Hybrid Administration (Mailbox Administration)
  • Active Directory / Azure Active Directory
  • Understanding networking concepts (TCP/IP, LAN, WAN, Cisco and SonicWALL Firewalls)
  • EPOS/POS Retail Systems (Retail experience would be an advantage)
  • Printing system administration (MFD and Seagull Bartender Label/Barcode System)
  • Cloud Telephony Gamma Horizon Administration
  • Supporting Payment Terminals (Verifone, Ingenico and Worldpay)
  • Apple iOS (iPad with Meraki MDM)

If you feel your skill set matches the above requirements, please send your CV through or contact Chris on

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.