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IT Support Engineer

Job Title: IT Support Engineer
Contract Type: Permanent
Location: Waltham Cross, Hertfordshire
Industry:
Salary: £40000 - £45000 per annum
Start Date: 17/02/2020
Reference: BBBH82289
Contact Name: Chris Bouroutzis
Contact Email: chris.bouroutzis@handle.co.uk
Job Published: March 04, 2020 16:21

Job Description

IT Support Engineer

We are looking for an experienced IT Support Engineer for a well-established retail business in Waltham Cross. This is a great opportunity to join a growing retail brand and play a key role within their IT function. Applicants should possess exceptional interpersonal and organization skills with a minimum of 5 years previous experience in an ITIL support environment.

The Role

  • Supporting Day-to-day IT services via IT service desk from 1st line to some 3rd line and escalating some issues to third party vendors
  • Supporting and Developing the client's Swan Retail ERP/EPOS system, SQL, SSRS and PowerBi (basic experience would be advantage with SQL and SSRS administration, training will be provided)
  • Configuration and deployment of new or replacement desktop hardware using MDT/WSUS/WDS tools
  • Setting up new Active Directory user and Office 365 email users
  • Supporting AD/Office 365 administrative tasks security groups and email groups
  • Upgrading desktop software and applications where necessary
  • Duties relating to the creation and maintenance of internal support documentation
  • Assisting Head of IT with local and global projects across multiple sites
  • Supporting Swan Cygnus Bespoke till systems (Windows embedded) 1st/2nd line and escalating to 3rd line third-party when required
  • PDQ payment terminals 1st/2nd line and escalating to 3rd line third-party when required
  • Supporting and maintaining multifunction printers and label printers throughout the business
  • Supporting document management system 1st/2nd line and escalating to 3rd line when required.


Requirements

  • Microsoft Windows 10 Desktop Support
  • Microsoft Office 365 Support and Administration
  • Microsoft Windows 2012/2016 Server Administration (ADUC, DHCP, DNS and Security Groups)
  • Microsoft Windows Deployment and Updates (WDS, MDT and WSUS)
  • Microsoft SQL 2008/2017 and SSRS (Previous experience would be an advantage)
  • Microsoft PowerBi (advantage)
  • Microsoft Excel experience
  • EasySoftware Document Management System (Training provided)
  • VMware Virtualisation Administration / Veeam backup (Supporting Head of IT)
  • Microsoft Exchange Hybrid Administration (Mailbox Administration)
  • Active Directory / Azure Active Directory
  • Understanding networking concepts (TCP/IP, LAN, WAN, Cisco and SonicWALL Firewalls)
  • EPOS/POS Retail Systems (Retail experience would be an advantage)
  • Printing system administration (MFD and Seagull Bartender Label/Barcode System)
  • Cloud Telephony Gamma Horizon Administration
  • Supporting Payment Terminals (Verifone, Ingenico and Worldpay)
  • Apple iOS (iPad with Meraki MDM)



If you feel your skill set matches the above requirements, please send your CV through or contact Chris on chris.bouroutzis@handle.co.uk.

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.