Job Description
IT Support Engineer
We are looking for an experienced IT Support Engineer for a well-established retail business in Waltham Cross. This is a great opportunity to join a growing retail brand and play a key role within their IT function. Applicants should possess exceptional interpersonal and organization skills with a minimum of 5 years previous experience in an ITIL support environment.
The Role
- Supporting Day-to-day IT services via IT service desk from 1st line to some 3rd line and escalating some issues to third party vendors
- Supporting and Developing the client's Swan Retail ERP/EPOS system, SQL, SSRS and PowerBi (basic experience would be advantage with SQL and SSRS administration, training will be provided)
- Configuration and deployment of new or replacement desktop hardware using MDT/WSUS/WDS tools
- Setting up new Active Directory user and Office 365 email users
- Supporting AD/Office 365 administrative tasks security groups and email groups
- Upgrading desktop software and applications where necessary
- Duties relating to the creation and maintenance of internal support documentation
- Assisting Head of IT with local and global projects across multiple sites
- Supporting Swan Cygnus Bespoke till systems (Windows embedded) 1st/2nd line and escalating to 3rd line third-party when required
- PDQ payment terminals 1st/2nd line and escalating to 3rd line third-party when required
- Supporting and maintaining multifunction printers and label printers throughout the business
- Supporting document management system 1st/2nd line and escalating to 3rd line when required.
Requirements
- Microsoft Windows 10 Desktop Support
- Microsoft Office 365 Support and Administration
- Microsoft Windows 2012/2016 Server Administration (ADUC, DHCP, DNS and Security Groups)
- Microsoft Windows Deployment and Updates (WDS, MDT and WSUS)
- Microsoft SQL 2008/2017 and SSRS (Previous experience would be an advantage)
- Microsoft PowerBi (advantage)
- Microsoft Excel experience
- EasySoftware Document Management System (Training provided)
- VMware Virtualisation Administration / Veeam backup (Supporting Head of IT)
- Microsoft Exchange Hybrid Administration (Mailbox Administration)
- Active Directory / Azure Active Directory
- Understanding networking concepts (TCP/IP, LAN, WAN, Cisco and SonicWALL Firewalls)
- EPOS/POS Retail Systems (Retail experience would be an advantage)
- Printing system administration (MFD and Seagull Bartender Label/Barcode System)
- Cloud Telephony Gamma Horizon Administration
- Supporting Payment Terminals (Verifone, Ingenico and Worldpay)
- Apple iOS (iPad with Meraki MDM)
If you feel your skill set matches the above requirements, please send your CV through or contact Chris on chris.bouroutzis@handle.co.uk.
Handle actively welcomes applicants from under-represented backgrounds
PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.
