IT Support Engineer - Broadcast Media -1st / 2nd line

Job Title: IT Support Engineer - Broadcast Media -1st / 2nd line
Contract Type: Permanent
Location: London, England
Salary: £25000 - £27000 per annum + bonus and benefits
Reference: BBBH66893
Contact Name: Robert Lindsay
Contact Email:
Job Published: March 28, 2018 14:24

Job Description

IT Support Engineer - Broadcast Media -1st line Support / 2nd line support

We currently have an IT Support Analyst 1st Lines Support / 2nd line support role available for a global Media Company.

Responsible for supporting all team members, providing quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness. The right candidate will have solid experience in a front-line IT Support role


  • Monitor Helpdesk system for inbound issues
  • Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations
  • Administer Windows user accounts in Active Directory
  • Set up and support mobile devices
  • Set up and support desktop telecommunications terminals (phones, voicemail services and inbound routing)
  • Perform basic server administration (power cycle, troubleshooting connectivity issues)
  • Manage the network connectivity (patch cables, switch and router infrastructure)

Tech requirements:

  • Microsoft Windows 7, Windows 10 desktops / laptops
  • Microsoft Office 2010, 2013 and 2016
  • Microsoft Active Directory, Exchange Server and Windows Server
  • iOS, Android phone support
  • Windows VPN, Mac VPN Configuration
  • Mac OSX installation and configuration as well as Office for Mac
  • printers, scanners, some fax services
  • Polycom Video Conferencing Administration
  • Enterprise Level AV Administration and Support
  • Enterprise Level Backup Systems and Support
  • Telecoms systems such as Avaya and Shoretel

If you feel you skill set matches the above requirements, please send your CV through or contact Robert on 0207 569 9971

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.