IT Support Engineer / 2nd line Desktop Support - Media

Job Title: IT Support Engineer / 2nd line Desktop Support - Media
Contract Type: Contract
Location: London, England
Salary: £35000 - £38000 per annum + Bonus and Benefits
Start Date: ASAP
Reference: BBBH71634
Contact Name: Robert Lindsay
Contact Email:
Job Published: November 16, 2018 17:05

Job Description

IT Support Engineer / 2nd line Desktop Support - Media

We currently have an IT Support Engineer / 2nd line Desktop Support role available for a global Media / publishing company with head offices in central London.

This is a great opportunity for a IT Support Engineer / 2nd line Desktop Support to work within a high profile Digital Music company. Responsible for extracting, collating and ingesting data from a range of new data sources.

Please only apply if you have good experience working with both Office 365 AND G Suite

If you have specific experience migrating users from Office 365 to G Suite, please call me on 0207 569 9982


  • IT Support Engineer including user and infrastructure support to configuring, maintaining and troubleshooting internet, telephony hardware and software issue
  • Mix of windows and Mac technologies


  • Minimum 2 years' experience working in a 1st/2nd line support role
  • Strong Windows 7/10 and Mac OS experience
  • General administration of Active Directory
  • Familiar with iOS & Android devices
  • Excellent Office 2016
  • Previous experience using a support ticketing system
  • Ability to recognise users' key requirements and prioritise tasks accordingly
  • Zoom, Okta, JAMF Casper is ideal


  • Call logging & handling of support tickets - escalation, prioritisation, etc.
  • Investigate, troubleshoot and resolve software/hardware issues
  • Set up and maintain all end user devices (desktops, laptops, mobile devices, printers and scanners)
  • Software installation and upgrades
  • Administration of Active Directory and Office 365
  • Network patching and troubleshooting
  • Provide remote support for global offices

If you feel you skill set matches the above requirements, please send your CV through or contact Tobie on 0207569 9982.

IT Support Engineer / 2nd line Desktop Support . 2nd Line Support- Media

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.