IT Support Engineer - Windows and Mac

Job Title: IT Support Engineer - Windows and Mac
Contract Type: Permanent
Location: London, England
Salary: £26000.00 - £28000.00 per annum
Start Date: ASAP
Reference: BBBH68147
Contact Name: Will Fraser
Contact Email:
Job Published: May 17, 2018 15:46

Job Description

A ground-breaking music technology business is looking for an IT Support Engineer to join their growing team in London and play a key role in supporting their worldwide user base.

Working as part of a talented IT support team, you will be expected to deliver a high standard of technical support to a diverse user base in an ever evolving environment. This is a fantastic opportunity to join a company at the forefront of the music industry, and become an integral part of the team responsible for delivering a smooth and efficient IT service across the business.

The main focus of this role will be to provide first and second line user and infrastructure support primarily for the London office, but also for other offices remotely. You will be dealing with a diverse range of issues via email, over the phone and face to face, and will need to troubleshoot problems and find solutions, all the while keeping the user informed and updated. You will need to use your common sense and technical know-how to manage and prioritise your workload.

In addition to managing day to day IT support queries, you will also need to look for ways to continually improve systems and processes. You will have the opportunity to help supporting server and network devices, which will mean regular performance checks. Project work will be a sizeable proportion of your daily activities. You will work closely with other international teams as well as external suppliers, so you will need to be able to build effective working relationships with a diverse mix of people.

To be considered for this role, you must have a proven track record of commercial experience in an IT Support role, ideally with a company in the media / entertainment sector. In addition, we are looking for the following;

  • A strong knowledge of Windows 7/10 and Mac OS
  • General administration of Active Directory and Office 365
  • Knowledge of iOS and Android devices, Office 2016 and experience with a support ticketing system
  • Ideally, experience with Zoom, Okta and JAMF Casper
  • Excellent communication and customer service skills
  • Very strong problem solving skills and the ability to think outside the box

You will also need excellent troubleshooting skills, the ability to manage your time and work on multiple projects simultaneously, and first class communication skills. Breadth of experience, a logical approach to problem solving and the ability to take ownership of issues through to a successful resolution is what we're looking for here.

This is an excellent opportunity to join a company at the top of their game, and play a vital role in ensuring the delivery of a first class IT service across the business. If this sounds like something you would be interested in, please contact Will Fraser at Handle Recruitment for more information.


IT Support Analyst Engineer First Line 1st Line Second Line 2nd Line Helpdesk Desktop Windows 7 Windows 10 Mac OS OSX JAMF Casper Active Directory Office 365 IT Support Analyst Engineer

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.