Business Analyst (SaaS)

Job Title: Business Analyst (SaaS)
Contract Type: Permanent
Location: London, England
Salary: £55000 - £650000 per annum
Start Date: ASAP
Reference: BBBH88315
Contact Name: Shaun Johnston
Contact Email:
Job Published: May 12, 2021 13:42

Job Description

Business Analyst (SaaS)

We are working with a global broadcaster currently looking for a Business Analyst to join their team. The role will be focused on the rollout of new applications across several departments across the organization as part of projects driving business process change. The role primarily involves working with Conga contracting software, Docusign workflow software and (of lower priority) Microsoft PowerBI to prototype changes with users, carry out basic testing and migrate changes to Production.

The role:

  • Learn new SaaS system(s) to be able to configure workflows
  • Providing user support: Recording, tracking and resolving queries
  • Provide 1:1 and small group trainings
  • Set up meetings/workshops and participate in documenting requirements and outcomes
  • Follow up with project team members on requirements, business processes ("as is" and "to be") and document use cases to ensure business needs will be met by new systems
  • Produce project documentation, such as requirements document, rollout plans, test plans
  • Perform unit testing and coordinate user acceptance testing
  • Participate in project meetings and serve as liaison between system owners and business users
  • Update, implement and maintain processes and/or procedures
  • Monitor deliverables and ensure timely completion of project tasks


  • SaaS experience
  • Experience in Conga contracting software, Docusign and PowerBI
  • Must have 6months+ of basic business application workflow experience - Docusign workflow or some form of contracting legal system / financial approval commitment system of benefit
  • A minimum of 3 years' experience in business analysis or related field including having worked through a full lifecycle of a system implementation project
  • Able to follow agreed upon approach and work independently
  • Strong communication skills with a focus on internal customers
  • Excellent writing/documentation skills
  • Competency in Microsoft applications including Word, PowerPoint, Excel
  • Proactive, positive and professional attitude
  • Formal BA certification

If your skill set matches the requirements, please email your CV to Chris Bouroutzis on

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.