Platform Support Analyst

Job Title: Platform Support Analyst
Contract Type: Contract
Location: London, England
Salary: £0.00 - £24 per hour
Reference: BBBH81238
Contact Name: Chris Bouroutzis
Contact Email:
Job Published: January 21, 2020 16:14

Job Description

Platform Support Analyst - Broadcast

We are looking for an experienced Support Analyst for one of the world's leading broadcasters for a 6 month contract.


  • Previous experience working in digital technical operations or media operations environment
  • Experience of monitoring and supporting digital platforms
  • Working experience in handling HD and SD video feeds
  • Education - Preferred Bachelor's degree in Digital Media, Information Systems, Computer Science, Business Administration, or related field or equivalent experience.
  • Working knowledge of ServiceNow MS Word, Excel or similar computer software systems.
  • Working experience of cloud environments particularly AWS or Azure

The Role

  • Monitor the client's digital platforms and video streams in real-time
  • Responsible for coordinating technical support of all digital playout
  • Acts as primary point of contact for all reported digital playout issues.
  • Outage vetting - initiating of critical outage situations
  • Severity 1, 2, and 3 outage notifications/updates/resolutions for digital
  • Working experience of AWS operations
  • Implement, or assist with implementation of, changes to digital production and infrastructure
  • Perform & coordinate escalation resolution of incidents to the client's vendors
  • Provide oversight to the Release Management process in monitoring and updating the status of releases
  • Partner with Digital staff to ensure success of daily Digital operations
  • Provide support for server patching/change management
  • Provide support for other Technology Operations duties
  • Provide a seamless and professional experience in supporting remote and regional business areas


  • Broadcast/Media industry experience

If you feel your skill set matches the above requirements, please send your CV through or contact Chris on

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.