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Platform Support Analyst

Job Title: Platform Support Analyst
Contract Type: Contract
Location: London, England
Industry:
Salary: £180 - £200 per day
Start Date: asap
Reference: BBBH84829
Contact Name: Robert Lindsay
Contact Email: robert.lindsay@handle.co.uk
Job Published: September 22, 2020 10:20

Job Description

Platform Support Analyst - Broadcast

We are looking for an experienced Support Analyst for one of the world's leading broadcasters for an initial 3 - 6 month contract.

Requirements

  • Previous experience working in digital technical operations or media operations environment
  • Experience of monitoring and supporting digital platforms
  • Working experience in handling HD and SD video feeds
  • Education - Preferred Bachelor's degree in Digital Media, Information Systems, Computer Science, Business Administration, or related field or equivalent experience.
  • Working knowledge of ServiceNow MS Word, Excel or similar computer software systems.
  • Working experience of cloud environments particularly AWS or Azure

The Role

  • Monitor the client's digital platforms and video streams in real-time
  • Responsible for coordinating technical support of all digital playout
  • Acts as primary point of contact for all reported digital playout issues.
  • Outage vetting - initiating of critical outage situations
  • Severity 1, 2, and 3 outage notifications/updates/resolutions for digital
  • Working experience of AWS operations
  • Implement, or assist with implementation of, changes to digital production and infrastructure
  • Perform & coordinate escalation resolution of incidents to the client's vendors
  • Provide oversight to the Release Management process in monitoring and updating the status of releases
  • Partner with Digital staff to ensure success of daily Digital operations
  • Provide support for server patching/change management
  • Provide support for other Technology Operations duties
  • Provide a seamless and professional experience in supporting remote and regional business areas

Desirable:

  • Broadcast/Media industry experience


If you feel your skill set matches the above requirements, please send your CV through or contact Chris on chris.bouroutzis@handle.co.uk.

Handle Recruitment is acting as an Employment Business in relation to this vacancy.