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Post Production Engineer (1st / 2nd Line Support Engineer)

Job Title: Post Production Engineer (1st / 2nd Line Support Engineer)
Contract Type: Permanent
Location: London, England
Industry:
Salary: £25000.00 - £35000 per annum
Reference: BBBH67760
Contact Name: Tobie Costa
Contact Email: tobie.costa@handle.co.uk
Job Published: May 02, 2018 14:28

Job Description

Post Production Engineer / 1st / 2nd Line Support Engineer

We are looking for a Junior Post Production Engineer (or 2nd Line Support Engineer) to join our team who support a number of post-production facilities within the London area.

This is a client facing role and you will be dealing with support calls, both directly from users and after referral from other support departments or responding to automated monitoring systems within the business.

You should have knowledge of post-production systems, technologies, workflows and processes and should be abreast of modern developments within the industry.

The role often requires you to take on responsibility and it is important that you can work independently when required.

Job Responsibilities:

  • Receive support calls, accurately record, investigate and where possible diagnose and resolve
  • Maintain records and logs of work done using the department service desk tools, on the installation, modification and repair of systems
  • Perform regular checks of systems, and undertake routine scheduled maintenance on supported technologies
  • Identify and track trends, ensuring resolutions are progressed and implemented
  • Ensure resolution of complex issues are recorded and fed back to the support team

Desired Competencies:

  • Avid Media Composer,
  • Adobe Premiere
  • Adobe After Effects,
  • Apple Final Cut Pro
  • Avid ISIS
  • Avid Interplay
  • Knowledge & experience of shared storage and asset management systems,

Post Production Engineer / 1st / 2nd Line Support Engineer

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.