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Quality and Compliance Support Officer

Job Title: Quality and Compliance Support Officer
Contract Type: Permanent
Location: London, England
Industry:
Salary: £23500.00 per annum
Reference: BBBH62115
Contact Name: Carolyn O'Donnell
Contact Email: carolyn.odonnell@handle.co.uk
Job Published: October 12, 2017 10:37

Job Description

You will play an instrumental role within this very successful customer service team, ensuring that compliance to existing and forthcoming regulation is adhered to.

The company:

A great family environment within the team as well as everyone being incredibly talented. Lots of exciting things in the pipeline for this organisation, pushing boundaries and leading the tech market within their field. The company really values it's employees, giving support both personally and professionally, through benefits and learning & development. The office is fun and creative, and provides the best environment to work in.

The role:

As Q&C Support Officer you will support the Q&C Manager to monitor calls for compliance, regulation and customer service. You will be liaising with commercial partners by providing them with call recordings for auditing purposes and then interpreting the results to ensure they are in line with the company's internal standards.

Key responsibilities:

Manage the call auditing requirements of commercial partners

Interpret and analyse the call auditing results from our commercial partners to ensure they are consistent with internal standards

Manage day to day queries from commercial partners

Develop and maintain effective working relationships with key stakeholders within the Contact Centre

Quality monitoring - call listening and marking to ensure all agents comply with internal call handling standards

Support operations with training and advice so best practice is shared and consistency obtained across all agents including new starters

In return, you will be given:

Great Work/ Life Balance

Outstanding benefits

Daily snacks

Approachable and supportive managers even at board level

Lots of learning and development

Beautiful themed office

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.