Wholesale Customer Account Advisor - German Speaking

Job Title: Wholesale Customer Account Advisor - German Speaking
Contract Type: Contract
Location: Wandsworth, London
Salary: £20000.00 - £24000.00 per annum + bens
Start Date: Mat Cover
Reference: BH463768
Contact Name: Sara Hamblin
Contact Email:
Job Published: March 12, 2018 17:59

Job Description

We have a unique and exciting opportunity for an enthusiastic and hard-working Customer Accounts Advisor to join a retail head office based in South West London on a temporary basis for up to 6 months.

Within this role, you'll be working with both the English and German markets, liaising day to day with retailers and boutiques on sales orders to their stores - B2B experience is required for this position - this can include a wholesale or account exec/coord background. Please note applicants must be fluent in German - both written and spoken as well as English.


  • Ensuring sales orders are processed to a high standard
  • Reviewing any pending orders
  • Providing shipping information/updates
  • Processing payments
  • Ensuring follow up communication after sales
  • Setting up new stores/contacts through CRM system
  • Ensuring any requests are dealt with in a professional and timely manner
  • Support for any new clients/trading partners
  • Identify sales order or delivery problems to ensure solutions are met
  • Liaising with the warehouse teams on processing orders
  • Ad-hoc administrative support - updating client information, store locations etc.


  • Previous Head Office Customer Service experience
  • Confident, outgoing personality
  • Excel knowledge 
  • Able to work collaboratively within a team environment
  • Able to pick up new processes quickly
  • Understanding of CRM systems

Please note this role is a 6-month mat cover and candidates must be available to start immediately.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then, unfortunately, you have not been shortlisted for the position you have applied for.