Job Description
We have a unique and exciting opportunity for an enthusiastic and hard-working Customer Accounts Advisor to join a retail head office based in South West London on a temporary basis for up to 6 months.
Within this role, you'll be working with both the English and German markets, liaising day to day with retailers and boutiques on sales orders to their stores - B2B experience is required for this position - this can include a wholesale or account exec/coord background. Please note applicants must be fluent in German - both written and spoken as well as English.
Responsibilities:
- Ensuring sales orders are processed to a high standard
- Reviewing any pending orders
- Providing shipping information/updates
- Processing payments
- Ensuring follow up communication after sales
- Setting up new stores/contacts through CRM system
- Ensuring any requests are dealt with in a professional and timely manner
- Support for any new clients/trading partners
- Identify sales order or delivery problems to ensure solutions are met
- Liaising with the warehouse teams on processing orders
- Ad-hoc administrative support - updating client information, store locations etc.
Skills:
- Previous Head Office Customer Service experience
- Confident, outgoing personality
- Excel knowledge
- Able to work collaboratively within a team environment
- Able to pick up new processes quickly
- Understanding of CRM systems
Please note this role is a 6-month mat cover and candidates must be available to start immediately.
PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then, unfortunately, you have not been shortlisted for the position you have applied for.
