Service Delivery Manager (Ops) - Music

Job Title: Service Delivery Manager (Ops) - Music
Contract Type: Permanent
Location: London, England
Salary: Negotiable
Start Date: ASAP
Reference: BBBH61445
Contact Name: Charlotte Rual- Lovell
Contact Email:
Job Published: September 11, 2017 14:20

Job Description

Handle Recruitment is working with a Music Licensing Organisation to source an experienced Service Delivery Manager (SDM). This is not an IT delivery role and involves relationship management, mainly face to face, with an on-site client.

As SDM, the key responsibilities are:

  • Deliver quality plan and key metrics to accurately measure service and provide timely, suitable management information to all stakeholders.
  • Responsible for implementing a strategic service driven approach ensuring continual service improvements are realised, measured and shared.
  • Responsible for effective engagement and management of stakeholders, internal and or external.
  • Regularly review service level agreements and work with stakeholders to deliver agreed SLA/OLA objectives and identify change or project requirements.
  • Own the communication process and ensure timely, concise and effective communication with the business for service outage, interruption and or service improvement.
  • Work with the stakeholders to leverage their experience and knowledge to the advantage of the customer. Provide specialist advice and support to deliver the organisation's strategic objectives.
  • Assist in the negotiation, representation and resolution of local issues, including contracts, SLAs and change control.

The ideal candidate will have the following experience and qualifications:

  • Project management skills
  • Stakeholder relationship management at all levels
  • Experience of account management
  • Experience of driving change management
  • Numerate & articulate; proficient standard office computer skills
  • Delivery Focus and Customer oriented

Immediate interview for successful candidates, please email

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.