Service Desk Analyst - Music & Events Venue, London.

Job Title: Service Desk Analyst - Music & Events Venue, London.
Contract Type: Contract
Location: London, England
Salary: £28000 - £30000 per annum
Start Date: ASAP
Reference: SDAME
Contact Name: Kat Thorpe
Contact Email:
Job Published: July 23, 2018 17:53

Job Description

Service Desk Analyst - Music & Events Venue, London.

12 month-FTC - £28,000-£30,000

Handle are currently working with one of the largest Music & Event Venues in London. Our client is now looking for someone to provide on-site support for events at their multiple venues in London.

This will involve occasional weekend & evening shift based work.

You will be a member of the Technology Operations Team as a Service Desk Analyst. The team provide IT, broadcast & Audio Visual Services as well as support to promoters and events. This is a customer facing role as well as core IT Support.

Essential Skill-Set Service Desk Analyst Music & Events Venue:

-Experience of providing IT Service Desk style support to end users using Windows 7 and Windows 10.

-Good level of network experience, specifically configuring and supporting Cisco VoIP telephony systems

-Proven experience in a customer facing role and a friendly approachable manner

-Previous experience in the media, music, events or hospitality business would be a huge advantage

Responsibilities Service Desk Analyst Music & Events Venue:

-Provide first and second line IT Support Services to multiple venue locations as well as the London Office Staff

-Handle and incoming Service Desk requests via email or telephone accurately in the Service Desk system, resolving them where possible or escalating them to the Head of Technology

-Deploy new or existing user workstations, including EPOS (Electronic Point of Sale) systems.

This is a 12-month Fixed Term Contract, but this does mean you will be eligible for all permanent benefits. If you are interested in discussing the details further do get in touch ASAP Kathryn.Thorpe(@)

Handle Recruitment is acting as an Employment Business in relation to this vacancy.