Service Manager (TV and Video) - Entertainment

Job Title: Service Manager (TV and Video) - Entertainment
Contract Type: Permanent
Location: West End, London
Salary: £40000.00 - £45000.00 per annum + Competitive benefits
Start Date: ASAP
Reference: BBBH64077
Contact Name: Emerald May
Contact Email:
Job Published: January 08, 2018 12:01

Job Description

Handle Recruitment is working on an exciting opportunity for a Service Manager to join a leading global entertainment company based out of their amazing West End Head Office.

You will sit within the Category Management team who look after the 3rd party video services business; and be responsible for the maintenance and continuous improvement of operational processes within this area, including the reporting and operational effectiveness of internal teams and external partners.

Key responsibilities:

  • Managing relationships and being responsible for information sharing across the teams, such as improvement activities
  • Ensuring operational processes are communicated and followed by both partners and internal stakeholders
  • Developing, operating and continually improving the business category
  • Working with both internal and external teams on new services and product features to bring them to market
  • Managing the reporting and analysis for the category management team
  • Acting as the main point of contact within the brand for internal and external operations teams
  • Using business intelligence to track and report KPI's and feedback with actions to deliver the goals and objectives of the team

Candidate specification:

  • Previous experience as a Service Manager for a commercial digital services business
  • Degree educated, or equivalent, in appropriate discipline such as business or administration
  • Knowledge of the entertainment industry and consumer entertainment markets
  • Ability to demonstrate knowledge of industry standard practices
  • Proven ability to drive commercial growth plans and work efficiently alongside internal and external customers
  • Resilience to be able to work independently in and unstructured environment

If your experience matches the requirements above and you would like to join this fast-paced, vibrant company as their Service Manager, please apply now!

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.