Service/Account Manager (Digital Supply Chain) - Music

Job Title: Service/Account Manager (Digital Supply Chain) - Music
Contract Type: Permanent
Location: London, England
Salary: Negotiable
Start Date: ASAP
Reference: BBBH70265
Contact Name: Emerald May
Contact Email:
Job Published: August 28, 2018 09:28

Job Description

Service/Account Manager (Digital Supply Chain) - Music

Central London

Competitive Salary


Fantastic opportunity for a Service Manager to join the Digital Solutions and Service management team within the Platform Operations group of an established Music company.

As the Service Manager, you will work in close coordination with business stakeholders and in partnership with internal and external technology teams; as well as supporting the operational business - resolving issues where possible, optimising the digital supply chain process and platforms, and ensuring the company receives the very best levels of service possible.

Based out of high spec offices in Central London, this role would suit a confident, tech savvy individual looking for an Account Manager-style position!

Key features will include:

  • Issue management and Analysis (Business support level 2) - monitoring and analysing the queue of issues for both Release and Distribution Workspace via Jira; resolving these issues where possible; and allocating any issues that need further technical support to the relevant teams
  • Generating statistics on issues raised and identifying patterns of issues for improved service resolution or development, and the impact they have on the business
  • Service level monitoring and escalation - ensuring issues have been correctly identified and documented; following up on issues/requests escalated by the business until completion; and supervising communications and ensuring deadlines are shared with the business and supplier
  • Identifying inefficiencies and failures in the internal distribution processes and providing expertise to help improve them

The ideal candidate will have:

  • Extensive experience of business and systems analysis, issue management and reporting
  • Experience working within the music industry, preferably in an international role and digital e-Commerce
  • Experience working in a digital operational environment, particularly with digital and physical supply chains and the systems, processes and databases to support these
  • Experience using the system "Jira"

The successful Service Manager will receive:

  • Competitive salary/Pic 'N' Mix benefits
  • 25 days annual leave
  • 50% discount off a Premium Spotify subscription
  • Free products

If you're an excellent communicator with the ability to think on your feet and your experience matches the requirements above, please apply now!


Handle actively welcomes applicants from under-represented backgrounds


PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.