Support Analyst / Desktop Support / 2nd line support - Retail

Job Title: Support Analyst / Desktop Support / 2nd line support - Retail
Contract Type: Permanent
Location: London, England
Salary: benefits
Start Date: asap
Reference: BBBH76467
Contact Name: Robert Lindsay
Contact Email:
Job Published: June 25, 2019 11:19

Job Description

Support Analyst / Desktop Support - Westminster - Retail

The core of the role will be providing 1st, 2nd & 3rd line Line support to internal customers for this global luxury retail brands whose head office is based in Victoria.

As well as occasional project wok as the company continues to expand.


  • Responding to incoming calls or system alerts regarding issues with business systems
  • Diagnosing and troubleshooting faults with users over the phone and in person
  • Automating repetitive tasks to ensure that time is spent on valuable work
  • Hardware and software asset management including phones and laptops, including the use of Mobile Device Management solutions
  • Escalating calls that are not immediately resolvable to the appropriate internal and external teams

Required Experience & Abilities:

  • Knowledge of Windows and macOS to be able to support and explain to users.
  • Ability to write code in one or more languages
  • Understand the role of Active Directory in a corporate setting
  • Understand e-mail and online collaboration systems such as Office365
  • Familiar with Video conferencing solutions such as Zoom
  • Clear on the role of Mobile Device Management in an Enterprise setting

If you feel your skill set matches he above requirements please send through you CV through or contact Robert on 0207 569 9971.

Support Analyst / Desktop Support - Westminster - Retail

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.