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Telemarketing / Client Support - Media

Job Title: Telemarketing / Client Support - Media
Contract Type: Temporary
Location: London, England
Industry:
Salary: Up to £10.00 per hour
Start Date: ASAP
Reference: 5687
Contact Name: Andrea Pell
Contact Email: andrea.pell@handle.co.uk
Job Published: September 17, 2018 15:06

Job Description

Key Responsibilities:

  • Processing customer contracts, ensuring the customer is setup correctly to benefit from the products and services, and that they're charged correctly
  • Ensuring contracts are completed as per the company's requirements
  • Complete account information changes when requested by the customer
  • Complete upgrade/downgrades, as well as additional product orders, and sending email confirmations of these to the customers
  • Accurately processing customer cancellations as per the terms of their agreement
  • Being first point of contact with clients to welcome them onboard
  • To test the customers phone lines and email address' are working accordingly to ensure they have a smooth transaction with client and to book in training sessions
  • Liaise daily with the sales department on contractual issues for customers
  • Assist with administrative tasks and ad-hoc duties

Skills required:

Essential:

  • Excellent attention to detail
  • Experience with high level of data entry
  • Proficient IT skills including Microsoft Excel
  • Good verbal and written communication skills
  • Ability to work under pressure & too tight deadlines
  • Self-motivated
  • Positive and pro-active attitude
  • Team player with good interpersonal skills
  • Ability to work on own initiative
  • Excellent time management

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then you have not been shortlisted for the position you have applied for.