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Ticketing & Sales Coordinator - Theatre / Live Entertainment

Job Title: Ticketing & Sales Coordinator - Theatre / Live Entertainment
Contract Type: Permanent
Location: London, England
Industry:
Salary: £20000.00 - £25000.00 per annum
Start Date: ASAP
Reference: BBBH59779
Contact Name: Carolyn O'Donnell
Contact Email: carolyn.odonnell@handle.co.uk
Job Published: January 23, 2018 14:49

Job Description

Ticketing and Sales Coordinator - Theatre/Live Entertainment

London

£20-25,000

This role will see the Ticketing & Sales Coordinator developing and maintaining the in-house ticketing platform, as well as manage the call centre whilst bringing in new business from potential new entertainment clients.

Duties of this role include:

  • Managing the day to day administration of the in-house ticketing platform (bespoke Spektrix system)
  • Liaise with multiple UK venues and ticket agents, managing allocations, call overs, mark backs and customer records
  • Manage all administration of sales, maintaining efficient and detailed customer records
  • Train and manage a team of customer service agents, to include motivating, developing and recruiting
  • Produce daily sales reports internally and externally
  • Ensure all ticketing and customer issues and questions are dealt in a timely, professional and efficient manner
  • Ensure that a superior standard of customer service is applied throughout the brand at all times

Requirements of this role include:

  • Previous ticketing platform experience and knowledge (Spektrix desirable)
  • Proven experience working in a high pressured environment with competing priorities
  • Excellent attention to detail, as well as exceptional written and spoken communication skills
  • Proven experience of managing and dealing with the public in a customer service focused position

If you are hardworking, driven, upbeat and exude customer service with previous ticketing experience and a love of theatre and live entertainment please apply today with your CV.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.