VIP Relationship Manager - Manufacturing Events

Job Title: VIP Relationship Manager - Manufacturing Events
Contract Type: Permanent
Location: London, England
Salary: Up to £28000 per annum + 10% bonus
Start Date: ASAP
Reference: 78940
Contact Name: Andrea Pell
Contact Email:
Job Published: September 13, 2019 11:25

Job Description

As VIP recruiter you will be responsible for working with the VIP team to deliver senior industry leaders to the manufacturing portfolio of events and regional reunions. This is a critical role in the portfolio as delivering the right quantity and quality of VIP's to support the revenue generation. You will have a passion for delivering high levels of customer service and enjoy speaking to senior leaders (in person and face to face) and have a proven track record in delivering results.

Key Responsibilities:

  • Lead Management: Sourcing, managing and tracking leads from internal and external sources to ensure an effective VIP campaign
  • Calling VIP targets to pitch them the concept of the VIP proposition and ensure they qualify
  • Registering VIP's
  • Customer Service: post registration ensure that VIPs have regular communications, acting as a point of contact to ensure their customer experience is exceptional
  • Hit KPI's: to ensure consistency in weekly, monthly and campaign KPI's to deliver the required number of VIP's
  • VIP engagement and retention: Post registration ensure consistent communications to convert pre-registered VIP's to onsite attendees
  • Onsite execution and experience: continue the high levels of customer service onsite to maximise VIP experience. Working with the VIP team to facilitate the execution of onsite meetings and any other VIP activities

Who we are looking for:

  • Good working knowledge of tools and techniques to secure attendees (paying or free)
  • Proven success in calling senior industry leaders to attend/join an event or VIP proposition
  • Consistency in achieving KPI's and goals
  • Excellent IT skill including Microsoft office suite and CRM databases
  • Experience in working with senior stakeholder's face to face delivering exceptional customer service
  • Proven time management/project management skills to deliver results
  • Spanish speaking would be an asset but is not essential

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.