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IT Support - 1st & Second Line Holiday Cover

  • Location: London
  • Salary: £250 - £260 per day
  • Job Type:Contract

Posted 27 days ago

  • Sector: digital & technology
  • Type: office-based
  • Contact: Sean Johnston
  • Contact Email:
  • Duration: 2 weeks
  • Start Date: 1/08/22
  • Expiry Date: 18 August 2022
  • Job Ref: JS?SJ/ITSHC

1st Line 2nd Line IT Support Windows 10 Mac Apple Active Directory Contract Outside IR35

Handle is working with a very high profile Entertainment Business client to recruit an experienced 1st & Second Line Support Analyst for a holiday cover assignment


  • First and second line break/fix support of all workplace technologies, including but not limited to:
    • laptop hardware and software in a mixed Windows and Mac environment
    • shared hot-desk technology
    • shared network printers
    • meeting room and kitchen AV equipment and technologies
  • Support of business software and tools, managing escalations to management and 3rd party providers
  • Executive support for the Business Leadership team
  • Providing system and software orientation and high-level training to end-users
  • Ownership of the technology deliverables in relation to proactive processes including but not limited to:
    • Joiners and leavers processes
    • Laptop refresh programme
    • Operating System and firmware patch management
  • Proactive management and execution of print queue maintenance and other ad hoc maintenance tasks as identified by users and technology team members
  • Administration of third-party hosted systems including but not limited to Office 365, Slack, Zoom and 1Password
  • Smart-hands support of:
    • core network infrastructure including on-premise switches, firewalls
    • Facilities systems including door access and security cameras
  • Event technology support, including set-up and recordings
  • Ownership of asset management ensuring all assets are recorded and tracked through their lifecycle
  • Involvement in ad hoc workplace technology projects as well as the implementation of 3rd party and in-house developed solutions.


  • To adhere to standards for the building and configuration of new equipment
  • Maintain technology standards and practices during daily activities
  • To champion adherence to company IT and security policies, escalating any known breaches of policy to management
  • To manage daily workload and prioritisation of tasks, escalating prioritisation conflicts to line manager
  • Create, review and maintain documentation as/when required



  • Demonstrable experience in a corporate IT 1st and 2nd line workplace technology support role
  • Proven and in-depth knowledge of PC and Apple Mac desktop, laptop and mobile platforms and their operating systems.
  • Experience knowledge of Office 365, Exchange Online and Intune. Administration using GUI and PowerShell.
  • Knowledge of Azure technology
  • Knowledge of a VPN, ideally Watchguard
  • Good working knowledge of printers, their support, configuration and capabilities
  • Good knowledge of standard corporate applications e.g. Microsoft Office, Adobe Creative Cloud
  • Awareness and Interest in cybersecurity and able to reinforce importance to end users
  • Ability to maintain composure during periods of high workload and pressure
  • Being approachable, friendly and be able to communicate succinctly, both verbally and written, at all levels of seniority
  • Ability to prioritise tasks based on urgency and business need
  • Ability to adapt to an ever-changing environment where requirements change frequently
  • Excellent user facing communications skills
  • Appetite to learn and take on more responsibility over time
  • A proactive mindset and able to anticipate user needs
  • A good understanding of web/browser based technologies, web services, cloud, SaaS and an enthusiasm to develop skills in this space


  • Microsoft/Cisco/Cybersecurity training and certification
  • Knowledge of network devices, such as Cisco and Meraki switches, routers and access points
  • Knowledge of Microsoft Active Directory, DNS, DHCP, VLANs
  • A desire to be involved in new projects, learn new technologies and help drive the company's technology strategy
  • Being able to investigate, analyse and solve network cabling and infrastructure issues
  • Configure and set up Slack and Zoom

Handle Recruitment is acting as an Employment Business in relation to this vacancy.