We recently shared how 80% of consumers expect better customer service during COVID-19. One of the biggest issues from a customer’s perspective was not being able to access support using their preferred contact channel.
This sparked quite a few conversations about the challenges contact centres are facing as they try to offer as many different options without increasing response times.
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If you could only reach out to your favourite brand via one channel what would it be?
- Publish Date: Posted over 3 years ago
- Author: Richard Turrell