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1st Line Support

  • Location: Camden
  • Salary: £30000.00 - £33000.00 per annum
  • Job Type:Permanent

Posted almost 3 years ago

  • Sector: digital & technology
  • Type: office-based
  • Contact: Mike Foster
  • Contact Email: mike.foster@handle.co.uk
  • Start Date: ASAP
  • Expiry Date: 25 August 2022
  • Job Ref: BBBH99749


Onsite 1st Line Support Engineer - Camden - 32K

A an exciting new role at one of my media clients has opened up for a friendly and experienced 1st line support engineer. This is a great opportunity in the heart of Camden working with many well known TV stars and supporting the IT of some of the best TV productions.

You will be joining a small team of 3 people in the TV/media industry. Primarily 1st/2nd line IT support, with opportunity for exposure to 3rd line matters dependent on level of experience and willingness to learn. The role will be primarily office based, therefore you must be friendly and approachable, with the ability to quickly diagnose and troubleshoot. There will also be the occasional requirement to visit temporary satellite offices, UK wide. Each day will provide a new challenge, therefore I am looking for someone who is quick on their feet, ready to work closely with people and respond to unusual requests.

Responsibilities & Duties:

  • Respond promptly to all queries, regardless of level of sophistication, resolve where possible and delegate accordingly.
  • Acute understanding of request priorities when multi-tasking incidents, engaging with staff member and providing feedback. Special care and attention provided to VIPs.
  • Working with line manager and colleagues to address recurring technical issues and provide ideas towards business change.
  • Providing training to staff (particularly freelancers) and creating/amending guide documentation.
  • Onboarding and offboarding users in a high freelance turnover environment.
  • Monitoring and administering security to users, in adherence to company policies.
  • Maintain IT hardware and keep asset management up to date.



Skills / Experience / Qualifications:

  • Excellent knowledge of MacOS, iOS, Windows 10 and Server 2012-2019.
  • Proficient in Office365, federation services, domain controllers.
  • Experience of Active Directory, role based access control, group policy.
  • Good understanding of TCP/IP networking.
  • Knowledge of audio/visual equipment in meeting rooms.
  • Desired experience - McAfee, Fortinet, Powershell, VMWare, Azure.

This is 4 days onsite so candidates must be within a commutable distance.

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.