Contract to start asap for 4 -6 months
£30k pro rata
We're looking for an Awards Partner to join our client in London as part of our Awards function. Our Awards Partners develop and maintain long-term relationships with core customers to provide world-class Awards services.
Key Responsibilities
INSIGHT LED ACCOUNT MANAGEMENT
- Short term: Working closely with the Awards Team to build comprehensive customer profiles, customer journeys and sector specific account management strategies - feeding back insights to the business when attained.
- Optimisation: Identifying success stories (effectiveness) and building case studies that can be fed back into the business to further optimise our approach and cement our reputation as leading authorities in Awards strategy.
- Longer term: Customer behaviour informed approach that allows us to better respond to and anticipate customer needs, by improving customer retention.
- Increase engagement levels and entries from accounts by building trust in our customer relationships to achieve their objectives.
- Proactive outreach - and ability to retain customers by nurturing and developing relationships.
- Regular interaction with customers - leading to high rates of retention.
- Building a comprehensive understanding of the business in order to talk cross-portfolio to better serve our customers - including other internal stakeholders when necessary.
- Fully embracing and contributing to the development of the technology (SalesForce and Google Docs) that will set us up for success.
- Potential: On-site coordination and delivery of Awards activities which supplement the overall customer experience. Delivery of on-site objectives are key to capping off the premium, year-round customer experience.
- Potential: On-site management of seasonal staff key to ensuring success on site and presenting the best face of the brand.
Your Experience
- Strategic planner and customer intelligence obsessed!
- Diligent, detail oriented and comfortable analysing data
- Ability to assess success, report on effectiveness and adapt approach accordingly
- Collaborative, open-minded and willing to draw on others' expertise
- Able to build and develop relationships based on strategic thinking
- Able to balance brand values and commercial opportunity effectively
- Exceptional presentation skills
- Able to build strong relationships with colleagues and stakeholders at all levels
- Ideal: a thorough understanding of the wider branded communications landscape
- Ability to build a comprehensive view of the wider business
- Able to build a collaborative, performance driven and trust-engendering culture
- Invested in the tech and architecture that will drive performance
- Able to build strong relationships with colleagues and stakeholders at all levels
- Managing seasonal staff of customer engagement and customer service specialists to be efficient and deliver exceptional awards services to be evidenced in our annual Entrant Survey
- Able to lead a team of seasonal staff through busy periods with a mature approach to handling difficulties and resolving any issues
- Excellent written English free from spelling or grammar errors.
Benefits:
Benefits package incorporates what the client is passionate about - unlocking your future, overall well-being and sustainability - whilst giving you control over your benefits.
- 25 days of holiday per year - with the option to buy or sell between 1-5 days
- Great learning and development opportunities
- Pension, Private Medical and Dental Insurance plans
- Life Assurance; Income Protection and Critical Illness covers
- Option to opt into the Ascential Shares Scheme
- Volunteering opportunities
- Season ticket loans
Also place great importance on health, lifestyle and wellbeing consistently, and offer flexible benefit packages.
Handle Recruitment is acting as an Employment Business in relation to this vacancy.
