Client Services Manager
ASAP Start
Salary DOE
Handle Recruitment are thrilled to be working with one of the largest ticketing platforms for sports and entertainment events, to source a Client Services Manager.
The Client Services Manager is a critical part of the Client Services Team. You will be the first point of contact for key clients, ensuring that you deal with all their requirements accurately and efficiently. You will ensure that all events are built correctly in our system meeting all deadlines and will manage the event life cycle from on sale to event date. You'll provide accurate data to the fulfilment team to ensure that ticketing requirements are dispatched on time and work with our contact centre and customer services manager to help manage any customer feedback.
Key responsibilities will include:
- Responsible for the configuration and ongoing event management for clients.
- Responsible for providing exceptional customer service levels to all clients.
- Building events based on information supplied by clients, and ensure that all work is completed to the required audit standards.
- Performing event checking and audit as requested and monitor on sales as required.
- Ensuring that all changes to events are correctly documented.
- Ensuring that all event-related documentation and communication is accurate, appropriate, and correctly distributed.
- Providing client support via email, Freshdesk and Client Support phone line, responding to all queries in a timely and professional manner.
- Participating in on site event ticketing, box office and scanning activities as required.
- Helping to investigate problems, identify the root cause of issues, provide solutions, escalate where appropriate and continue to manage information flow back to the client.
- Understanding, learning and remaining up to date with requirements of venues, promoters and systems.
- Developing and maintaining effective teamwork within the Client Services team and across the business.
The ideal candidate will have:
- Experience working in a fast paced team
- Knowledge of ticket sales and the ticketing industry and comfortable working with the associated technology desirable
- Excellent administration skills and a meticulous eye for detail
- Ability to form close working relationships with stake holders of all levels
If your experience matches the requirements above and you're interested in finding out more about this exciting opportunity, please apply now! Email hannah.johnstone@handle.co.uk with a CV to apply!
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
