We have a unique opportunity for a self-motivated and highly conscientious individual to join a growing start up within the E-Learning industry. Based fully remotely, this role is extremely varied and requires someone who is confident managing and operating in a number of areas; Account Management, Client Support, Marketing, Project Management, Event Management and Administration.
The successful candidate will be a strong communicator with a growth mind-set and the ability to maintain a strong sense of urgency, strong initiative and who is passionate about Learning and Development, in the digital space.
Key Responsibilities: -
Manage multiple client accounts and be their point of contact
Conduct periodic reviews on client's success and development
On boarding new clients
Working with the Marketing agency to promote new content - through email channels, notifications and social media
Managing Client data and prepare marketing strategies
Manage and plan public-facing events for the business
Supporting production teams in the delivery of video projects
Managing learning projects internally and externally
Troubleshooting client issues, both technical and non-technical
Providing client reports, where necessary
Fielding or escalating client support requests
Basic Technical support
Assisting the two business owners with administration and ad-hoc tasks
Candidate Profile: -
2/3 years' experience in a similar role or start up
Passionate about E-Learning / L&D
Experience in customer service and digital or SaaS platforms
Ability to work (and be managed) remotely and still be highly productive
Motivated and driven self-starter
Growth mind-set; open to new ideas and learning new methods
Strong communication and negotiation skills with the ability to communicate at all levels
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
