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Customer Experience Manager - Global Streaming Platform

  • Location: London
  • Salary: Up to £200 per day
  • Job Type:Temporary

Posted over 1 year ago

  • Sector: Event Operations
  • Type: hybrid
  • Contact: Danielle Clarke
  • Contact Email: danielle.clarke@handle.co.uk
  • Duration: 4 months
  • Start Date: 3rd October
  • Expiry Date: 11 September 2022
  • Job Ref: 56456

4 month contract to begin in October, 4 days a week, £200pd PAYE

Handle Recruitment is seeking an aspiring Project Manager with strong stakeholder management and organisation skills to join one of the world's leading media streaming platforms!

This will be a four month contract to commence from the beginning of October and in this time you will have gain amazing exposure to the streaming and subscriptions world across the EMEA region.

Responsibilities will include:

  • Developing a best in class prioritisation programme for capabilities, automation and bespoke data requests to support the EMEA Subscriber Growth team.

  • Responsibility for the product roadmap for EMEA product initiatives, with prioritisation crucial across local and regional roadmaps.

  • Establishing an effective implementation roadmap for customer automation requirements for all stages of the customer lifecycle (abandoned, welcome, in-life, churned).

  • Developing strong stakeholder relationships with Marketing Operations, Product and local market teams, to ruthlessly prioritise initiatives, showing real impact for EMEA subscriber growth.

  • Working alongside Project Manager, Test & Learn to establish technical requirements to implement experimentation priorities.

  • Working closely with Engagement & Retention teams, define prioritisation for any technical, data or automation requirements for campaigns.

  • Establishing a clear and consistent intake programme, to allow regional and local teams to present data and capability requirements/ ideas for consideration.

  • Working closely with Acquisitions team on data requirements for off platform subscriber targeting/ growth.

  • Working closely with Head of Product Innovation, define requirements for any new automated or product feature roll outs

To be successful in this role you will have:

  • Successful track record in product/ operational teams, working within a global matrix for product prioritisation

  • Experience working in cross-functional / multi-territory teams, ideally experience in an international matrix organisation

  • A deep understanding and interest in latest technology and SVOD techniques, awareness of the unique challenges of a consumer subscription business essential

  • Understanding of market nuances and dynamics to deliver a global strategy while also balancing local adaptions to drive local results

  • An outstanding data driven approach to understand customer behaviours to optimise viewership

Please apply now for a further conversation!