We are excited to be looking for Customer Service Advisors to join the team remotely at this major car comparison tech company as they edge closer to their peak season. You'll be liaising with customers and dealerships, problem solving and in a fast-paced environment.
The role is to start immediately and the process will be prompt, so if you're available right away, apply now!
Duties
- Supporting customers via phone and email through their journey, organising a seamless collection
- You will liaise with internal sales and account management teams as well as car dealerships to ensure the customer process is smooth and effortless
- Update online collections and delivery portals
About You
- Working in a busy customer facing environment and making a number of outbound calls and sending emails to customers
- Organised and professional with good attention to detail
- Ability to deal with complaints and find an amicable solution
- Working to KPIs
- Strong team player
- Flexible with regard to working hours (x2 Saturdays a month)
- Previous automotive industry experience (desirable but not essential)
Working hours are Monday to Friday (usual office hours) with every other Saturday (either paid or as time back).
Fully remote after first day in the office in London.
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
