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Desktop Support Engineer (12 Month Contract - Inside IR35)

  • Location: Knutsford
  • Salary: Negotiable per year
  • Job Type:Contract

Posted about 2 months ago

  • Sector: digital & technology
  • Contact: Chris Bouroutzis
  • Contact Email: chris.bouroutzis@handle.co.uk
  • Duration: 12 Months
  • Expiry Date: 03 November 2021
  • Job Ref: BBBH92301

Desktop Support Engineer (12 Month Contract - Inside IR35)

We are looking for an experienced Desktop Support Engineer to join one of the leading businesses within the wider media sector.

You will be part of a team supporting infrastructure that delivers core services to developers and administrative staff. You will be responsible for first and second line support tasks including: request handling from receipt through resolution or handover to senior colleague; commissioning and maintenance of assets (hardware and software); auditing; project management; and documentation.

The role:

  • Providing support to staff throughout the business (troubleshooting / diagnosis, and resolution or escalation).

  • Recording details of support requests and ensuring that procedures and other documentation are accurate and updated to reflect changes.

  • Operating System image creation, maintenance, and deployment.

  • Workstation and server maintenance (deployment of applications, correcting faults, updating drivers/firmware, etc).

  • Setup, update, and fault diagnosis of console platforms (e.g. Xbox One, PS4, Nintendo Switch) and mobile devices (Android and iOS).

  • Transferring licenses between machines as projects change and people move between tasks, ensuring that license documents are kept up to date.

  • Installation, maintenance, and troubleshooting of network equipment (e.g. patching, configuring/installing switches, etc).

Requirements:

  • Working knowledge of Windows (both using and troubleshooting).

  • Installation and configuration of Windows server.

  • Highly self-motivated, self-directed, and attentive to detail.

  • Understanding of basic LAN/WAN technologies (e.g. Ethernet, IP, ISO 7 layer model, etc).

  • Good analytical, problem solving, documentation, and decision making skills.

  • Remote administration tools for Windows and Active Directory.

  • Ability to produce clear and concise technical documentation.

  • Familiarity with PowerShell.

  • A desire to learn and develop both technical and business skills.

  • Experience in Microsoft System Center Suite desirable.

If your skill set matches the requirements, please email your CV to Chris Bouroutzis on chris.bouroutzis@handle.co.uk

Handle Recruitment is acting as an Employment Business in relation to this vacancy.