Desktop Support Engineer (12 Month Contract - Inside IR35)
We are looking for an experienced Desktop Support Engineer to join one of the leading businesses within the wider media sector.
You will be part of a team supporting infrastructure that delivers core services to developers and administrative staff. You will be responsible for first and second line support tasks including: request handling from receipt through resolution or handover to senior colleague; commissioning and maintenance of assets (hardware and software); auditing; project management; and documentation.
Providing support to staff throughout the business (troubleshooting / diagnosis, and resolution or escalation).
Recording details of support requests and ensuring that procedures and other documentation are accurate and updated to reflect changes.
Operating System image creation, maintenance, and deployment.
Workstation and server maintenance (deployment of applications, correcting faults, updating drivers/firmware, etc).
Setup, update, and fault diagnosis of console platforms (e.g. Xbox One, PS4, Nintendo Switch) and mobile devices (Android and iOS).
Transferring licenses between machines as projects change and people move between tasks, ensuring that license documents are kept up to date.
Installation, maintenance, and troubleshooting of network equipment (e.g. patching, configuring/installing switches, etc).
Working knowledge of Windows (both using and troubleshooting).
Installation and configuration of Windows server.
Highly self-motivated, self-directed, and attentive to detail.
Understanding of basic LAN/WAN technologies (e.g. Ethernet, IP, ISO 7 layer model, etc).
Good analytical, problem solving, documentation, and decision making skills.
Remote administration tools for Windows and Active Directory.
Ability to produce clear and concise technical documentation.
Familiarity with PowerShell.
A desire to learn and develop both technical and business skills.
Experience in Microsoft System Center Suite desirable.
If your skill set matches the requirements, please email your CV to Chris Bouroutzis on email@example.com
Handle Recruitment is acting as an Employment Business in relation to this vacancy.