Service Desk Analyst / 1st Line support Analyst - Retail / Ecommerce
We currently have a temporary service desk analyst role available for a high profile Ecommerce company. This will be a 12 month FTC, will be working within a small and talented team of technicians.
- Experience working within a fast paced environment
- Exposure to ITIL principles
- Commercial work logging incidents in a ITSM tool
- Managing in-house support system & providing 1st line support - updating, handling requests
- Liaising with technical support technician to resolve hardware requests & incidents (desk moves, hardware upgrades)
- Creating strong relationships with service management and service desk teams for efficient service
If you feel you skill set matches the above requirements, please send your CV through or contact Akua on 02075699926
Service Desk Analyst / 1st line Support Analyst - Retail / Ecommerce
Handle actively welcomes applicants from under-represented backgrounds
PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.