Service Desk Analyst - Retail

Job Title: Service Desk Analyst - Retail
Contract Type: Permanent
Location: North London, London
Salary: £23000 - £25000 per annum
Reference: BBBH87080
Contact Name: Robert Lindsay
Contact Email:
Job Published: February 16, 2021 11:51

Job Description

Service Desk Analyst / 1st Line support Analyst - Retail / Ecommerce

We currently have a temporary service desk analyst role available for a high profile Ecommerce company. This will be a 12 month FTC, will be working within a small and talented team of technicians.


  • Experience working within a fast paced environment
  • Exposure to ITIL principles
  • Commercial work logging incidents in a ITSM tool
  • Motivated


  • Managing in-house support system & providing 1st line support - updating, handling requests
  • Liaising with technical support technician to resolve hardware requests & incidents (desk moves, hardware upgrades)
  • Creating strong relationships with service management and service desk teams for efficient service

If you feel you skill set matches the above requirements, please send your CV through or contact Akua on 02075699926

Service Desk Analyst / 1st line Support Analyst - Retail / Ecommerce

Handle actively welcomes applicants from under-represented backgrounds

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.