Handle Recruitment is seeking a UX Writer/Conversational Designer with experience with chatbots in the banking/financial services sectors to work with a world recognised bank.

*This will be on a six month fixed term contract initially. Salary up to £60k pro rata*

Working as part of a writing team and alongside product owners, legal teams and broader departments, you'll take a lead role in a review-and-improve programme for the customer-facing chatbot, with the aim of developing a world-class customer experience, you'll be the voice of journey design, good writing, content thinking and brand ToV.

As the Chatbot Writer your responsibilities will include:

Reviewing and helping to redesign and rewrite chatbot journeys
Joining and leading workshops
Advocating for customers, working with stakeholders to balance their needs against commercial goals and regulatory responsibilities
Getting to grips with our brand and TOV guide, and applying them in everything you work on
Managing your own workload and diary, communicating with stakeholders to set priorities and deliver work on time
Working with stakeholders to use financial regulations to improve the customer experience rather than hinder it.

To be successful in this role you will have:

Demonstrable background in UX writing, with experience in chatbot
Experience of writing copy in a regulated industry or business, specifically banking/financial services
Strong understanding of branding, TOV, content strategy and experience working with other teams in an agile environment
Ability to pitch ideas and explain reasoning
Experience working directly with stakeholders from various teams, managing their feedback and resolving challenges
Experience working in agile product development teams
Experience editing the work of other writers

Please apply now for a further conversation!