An iconic live entertainment organisation is on the lookout for a talented CRM Manager to help them in elevating their customer communications. Reporting to the Director of Marketing, you'll join a collaborative team and play a vital role in delivering smart, personalised campaigns that connect with audiences across multiple touchpoints.
What You'll Be Doing:
Develop and deliver smart CRM strategies that boost engagement, loyalty, and retention
Plan and execute targeted, multichannel campaigns (email, SMS, MMS, app) to drive audience growth and repeat visits
Use tools like Dot Digital to build personalised, data-driven campaigns and test what works
Create impactful email content using design systems and HTML - making tweaks as needed to optimise performance
Analyse customer data to unlock insights, power segmentation, and shape future strategy
Track campaign performance and turn results into clear, actionable recommendations
Map and refine customer journeys to enhance every step of the experience
Confidently present strategies and outcomes to internal stakeholders and commercial partners
What We're Looking For:
A strong background in CRM marketing with a proven track record of results
A data-first mindset with great analytical skills
Proficiency in HTML and email design tools
A confident communicator who can bring numbers to life and influence decisions
Collaborative, proactive, and passionate about the power of personalised marketing
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
