Handle is working with a well known Sports Body to recruit an IT Support Analyst for 1st and Second Line Support duties.
This is a hybrid role, part on-site, part remote. You will be responsible for providing 1st Line Support to the business which will include receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate. Solves problems using diagnostic and tracking tools, as well as hands-on help at the desktop level.
Provide 2nd line technical support to the customer help desk for problems that are uncommon or too technical for 1st line support.
Skills:-
Windows 10
Office 356
MS Teams
Active Directory
MS Sharepoint
MS Exchange
Must be confident and proficient at building and configuring Laptops.
Excellent customer service skills and solutions focused attitude
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
