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Team Manager (Temp)- Fashion Operations

  • Location: London
  • Salary: Up to £30,000 per annum
  • Job Type:Temporary

Posted 7 months ago

  • Sector: office support
  • Type: hybrid
  • Contact: Rebecca Ramsden
  • Contact Email: rebecca.ramsden@handle.co.uk
  • Duration: 6 months+
  • Start Date: Immediate
  • Expiry Date: 15 December 2023
  • Job Ref: BBBH108572

x2 immediately available temp roles supporting as Team Managers for this powerhouse of online fashion!

The role supports team management and escalation of work, so needs someone with good people management and workload management skills.

Initially temp for 6 months.

Working in the office on a hybrid basis, 3 days in and 2 days remote.

Responsibilities:

  • Manage and motivate the team of business administrators

  • Allocate tickets to the administrators

  • Tracking KPI's and SLA's, reporting on trends, ticket numbers and key issues

  • Collate data on question trends, giving feedback to the ops team

  • Present on the admin team KPI's and SLA's to stakeholders

  • Maintain a high level of understanding of projects and processes

  • New starter training and continued training of administrators

Skills and attributes:

  • People and workload management skills

  • Strong analytical and numerical skills

  • Excellent time management

  • Experience in a similar team manager role

  • Proactive and approachable

  • Team player and ability to build great working relationships

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.