Handle Recruitment is supporting the search for a Customer Service & Operations Team Leader to join a purpose-driven, not-for-profit music organisation. We are seeking an experienced Customer Service Team Leader to lead a team of 12-15 advisers.This is an opportunity to make a meaningful impact on the member experience, developing a high-performing team while delivering excellent service, strong operational results and continuous improvement. Key ResponsibilitiesLead, motivate and develop a team of Customer Service Advisers, fostering a positive, inclusive and accountable culture.Manage daily operations, service levels, workloads and resources to meet customer demand and performance targets.Monitor KPIs, service quality and member satisfaction, using data and management information to drive decisions and improve outcomes.Coach colleagues, manage individual and team performance, and support ongoing development and well-being.Handle complex member enquiries and escalations, ensuring fair and appropriate outcomes.Use CRM platforms, customer service systems, reporting dashboards and workforce management tools to monitor performance, identify trends and optimise service delivery.Lead team briefings, and implement process and technology-led improvements.Build effective stakeholder relationships to enhance service delivery and operational effectiveness. The Person You will have proven experience leading a customer service or contact centre team, with at least six direct reports and a strong track record of delivering results through effective people management, coaching and resource planning.You will bring:Strong digital and technical capability, including experience using CRM and customer service platforms, reporting dashboards and operational systems.Confidence interpreting KPIs and performance data to identify trends, improve processes and support evidence-based decision-making.Experience managing performance, coaching colleagues and addressing under performance constructively.Excellent communication, stakeholder management and problem-solving skills.A resilient, collaborative and solutions-focused approach, with a commitment to continuous improvement.Experience within a not-for-profit, membership-based or purpose-led organisation is advantageous but not essential. Relevant leadership or customer service qualifications are desirable. If you are an experienced customer service team leader looking to make a difference, we welcome a conversation. Further details will be shared with suitable candidates at the appropriate stage. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Indirect Tax ManagerSalary: £85,000 | Music & Entertainment MerchandiseThe OpportunityWe are partnering with an international music merchandise business to recruit an Indirect Tax Manager to oversee VAT and indirect tax compliance across multiple global markets.This is a key role within a growing international business, with a strong focus on cross-border transactions, global supply chains and multi-jurisdictional tax compliance. You will work closely with finance and commercial teams worldwide, managing tax risk and ensuring the business remains compliant as its international operations continue to expand.Key ResponsibilitiesLead indirect tax compliance across the UK, Europe and wider international markets.Oversee VAT returns, registrations, reconciliations and reporting across multiple jurisdictions.Manage the indirect tax implications of international sales, e-commerce, touring merchandise, imports and exports.Advise on cross-border transactions, global supply chains and international trading arrangements.Monitor changes in international VAT legislation and assess their impact on the business.Manage relationships with overseas tax advisers, auditors and tax authorities.Support tax audits, enquiries and risk management initiatives across multiple territories.Review and improve tax processes, systems and controls to support international growth.Partner with finance and commercial stakeholders to provide practical tax advice and ensure compliance across the global business.About YouSignificant experience in indirect tax, with strong international VAT experience essential.Proven track record managing VAT compliance across multiple countries and jurisdictions.Strong technical knowledge of UK and European VAT, alongside experience navigating wider international tax requirements.Experience with cross-border transactions, international supply chains and multi-territory trading operations.Confident managing overseas advisers and working with stakeholders across different markets.Experience within music, entertainment, merchandise, retail or e-commerce would be advantageous.CTA, ATT or equivalent tax qualification preferred, although relevant experience will also be considered.Commercially minded, analytical and confident operating in a fast-paced international environment.PackageSalary: £85,000An excellent opportunity for an internationally experienced indirect tax specialist to take ownership of a global VAT function within a growing music merchandise business. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Management Accountant - Content Agency and Publisher Fast-growing, medium-sized content agency and publisher are looking for a 1 to 2 years post qualified (ACA, ACCA, CIMA) Management Accountant. Reporting to the Chief Financial Officer, the role is responsible for maintaining an accurate general ledger within the finance system (Sage 200 Cloud) and supporting a robust month-end close process. The role plays a key part in ensuring high-quality financial reporting, strong financial controls, and reliable data across the business.The role also supports ongoing finance process and systems improvements, working closely with the CFO and Financial Controller to enhance reporting, efficiency, and control. In addition, the Management Accountant will provide financial insight to support decision-making and help develop junior team members within the finance function.Key Responsibilities: Financial Reporting & Month-End Close Maintain an accurate general ledger in accordance with UK GAAP.Prepare monthly management accounts, including P&L, balance sheet, and cash flow reporting, and commentary.Perform balance sheet reconciliations and supporting schedules with analysis, to ensure accuracy and completeness.Provide P&L variance analysis (actual vs budget/forecast) with clear commentary and insight into key business drivers.Support the monthly, quarterly, and year-end close processes to ensure timely and accurate reporting. This includes posting journals such as accruals, prepayments, deferrals, banking, and other month-end adjustments.Maintain the daily cash flow forecast schedule with the support of the wider team.Assist the Financial Controller and sub-team leaders with reporting on monthly key metrics across the department.Maintain integrity of the finance system, including chart of accounts, FX processes, subledgers, and reporting structures.Review and analyse monthly sales commission calculations for accuracy and consistency ahead of payroll processing.Business Partnering Act as a finance partner to the Sales, Marketing, and Operational teams, ensuring accurate and timely financial data flow across the business.Support stakeholders in understanding financial performance and improving data quality, completeness, and timeliness.Provide ad hoc analysis, forecasting input, and financial insights to support decision-making.Tax, Compliance & External Reporting: Ensure accuracy and timeliness of VAT returns, corporation tax provisions, and National Statistics submissions.Support the year end accounts and annual audit process through preparation of schedules, supporting documentation, and resolution of auditor queries.Financial Controls & Process Improvements: Contribute to continuous improvement of finance processes, controls, and systems.Support enhancements to Sage 200 and wider finance processes to improve efficiency, accuracy, and reporting capability.Promote best practice and support embedding improved ways of working across the finance function.Operational Finance Support: Support the Accounts Payable, Accounts Receivable, and Credit Control teams to ensure subledgers are accurately maintained and reconciled to control accounts.Ensure proper allocation of receipts, payments, and transactions, and support cash flow forecasting.Assist with payroll review and related finance inputs where required.Undertake ad hoc analysis, reporting, and finance tasks as required by the CFO and Financial Controller. Skills & Experience: Essential: Newly qualified accountant (ACA/ACCA/CIMA) or finalist with relevant industry experience in a fast-paced, project-driven environmentSolid working knowledge of UK best practice for core finance processes (AP, AR, GL accounting, banking), compliance, reporting, and systemsStrong analytical ability and commercial awarenessStrong technical accounting expertise, including UK GAAP, VAT, and taxationExcel skills at intermediate level or above; proficient with vlookups or index match functions and pivot tables as a minimum, and laying out clear working files Desirable: Big-4 accounting firm trainedCreative industry experience - e.g. media, entertainment or travelExperience with improving finance systems, controls and processesSystems implementation exposure is a plusAttributes: Enthusiastic and results-driven with a can-do attitude, and calm under pressureOrganised and detail-oriented, with high accuracy and a conscientious approachAbility to manage deadlines, prioritise workload, and operate effectively in a fast-paced environmentCollaborative team player with a positive and solution-focused mindsetStrong communicator with the ability to engage effectively across all levels of the business Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Business Manager - Music FinanceLondon | Hybrid Working (1-2 days in office)Are you a qualified accountant with a passion for the music and entertainment industry? This is an exciting opportunity to join a highly respected and growing finance team supporting some of the most exciting businesses within the sector.Our client is looking for an experienced Business Manager to join their specialist Music Finance Division. Working as part of an established team, you will provide accounting support across a portfolio of music, touring, and label clients, while playing a key role in delivering accurate and timely financial reporting.Based within the London head office function, this role offers the opportunity to work in a fast-paced and creative industry alongside experienced professionals, with excellent opportunities for career development.Key Responsibilities:Preparing year-end financial statements for Limited Companies, LLPs, and Sole Traders (All music clients)Producing monthly and quarterly management accountsReviewing and analysing financial information across music, tour, and label-related accountingPreparing month-end group reporting filesConsolidating management cash flow forecastsManaging head office accounting, including actuals, budgets, and forecastsWorking closely with bookkeepers and trainee accountants to ensure compliance requirements and deadlines are achievedSupporting the Head of Department with ad hoc projects and reporting requirementsAbout You:ACA or ACCA qualified accountantPrevious experience within an accountancy practice or similar environment within music2+ years' experience working within a music industry accounting firm, entertainment sector, or related field (essential)Strong experience in accounts preparationExcellent Excel skills and strong attention to detailA proactive approach with the ability to manage deadlines effectivelyA genuine interest in the music and entertainment industryThis is a fantastic opportunity for a qualified accountant to join one of the most respected specialist music finance practices and develop their career within an exciting and unique sector.You will benefit from excellent training, career progression opportunities, and the chance to work alongside some of the best professionals in the industry.Hybrid working available - 1-2 days per week in the London office.Application Disclaimer: We aim to respond to all applicants within 5 working days. Due to the high volume of applications received, we are not always able to respond individually to every candidate. However, every application will be reviewed carefully, and we will be in touch if your experience matches the requirements of the role. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Business Manager - FILM AND TVLocation: London - 4 Days in the Soho office Salary: Competitive, depending on experienceThe OpportunityWe're looking for an ACA or ACCA qualified Business Manager to join a growing accountancy practice working with an exciting portfolio of entrepreneurial businesses and creative industry clients.This is a varied role combining accounts, tax, client management and team leadership, with the opportunity to work closely with Partners and Managers and develop your advisory experience.What You'll Be DoingReviewing and finalising statutory accounts under FRS 102 and FRS 105Preparing and reviewing corporation tax and personal tax returnsManaging a portfolio of clients and developing strong, long-term relationshipsProviding practical advice and responding to client queriesReviewing and submitting filings to Companies House and HMRCResearching accounting and tax matters and providing clear, commercial adviceManaging workflow and ensuring deadlines are metSupporting and mentoring junior team membersContributing to Creative Industry Tax Relief and Tax Credit claims across Theatre, Film and TelevisionSupporting Partners and Managers on wider advisory and commercial projectsIdentifying opportunities to improve processes, systems and ways of workingWhat We're Looking ForACA or ACCA qualified, ideally 1-2 years post-qualifiedAt least 4 years' experience in a medium-sized practiceStrong technical accounting and tax knowledgeExcellent communication and client relationship skillsComfortable working independently and managing your own workloadExperience with Excel, CCH, Xero and/or QuickBooksA team player who enjoys supporting and developing othersA PASSION FOR the Film & TV or wider creative industries is essential, as would an awareness of creative tax reliefs.Why Consider It?This is an opportunity to move beyond traditional compliance and gain broader exposure to client management, advisory work and the creative industries, while working closely with experienced senior professionals and developing your leadership skills. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Finance Manager (Part-Time) - TV ProductionPermanent Part-time (3 days a week, across 4 days + 1 extra day at month end)Role Overview International award winning TV Production company with unparalleled reputation for producing genre-defining British comedy and international drama are looking for a commercially minded and technically strong Finance Manager.This is a pivotal role that will focus on Management Reporting, Group Reporting, Control, and Business Partnering. Key Responsibilities:Oversee completion of month-end on Sage 50 (bank postings, intercompany recharges, journal entries, and other accounting entries as advised by Finance Director)Completion of Management Pack, preparation of parent company workbook and monthly/quarterly submissions (including cash forecast)Review reconciliation of balance sheet accounts and preparation of monthly intercompany reconciliationPreparation of monthly payroll for HQ team (~30 employees)Manage customer invoicing for production / development projects and monitor collectionsReview and approval of credit card / personal expense claims on Webexpenses; manage the process and any queriesManage the weekly / ad hoc payment run and approvals (on Barclays.net)Co-ordinate and prepare group VAT Submissions. Submission to parent company through online portalCo-ordinate set up of each new production - banking, credit/pre-paid cardsCo-ordinate handover from production accountant at the end of each productionPreparation of period-end reports to support accounts and tax claim (made by 3rd party)Royalty reporting to 3rd party participantsEnsure compliance with financial policies, procedures, and regulatory requirementsTraining and oversight of the Finance Analyst (part-qualified)Other Ad hoc reporting / duties as requiredCandidate Profile:Qualifications: ACA/ACCA/CIMA qualified with significant post-qualification experience.Technical Proficiency: Strong Excel skills and payroll experience are essential. Familiarity with Sage accounting systems and payroll software is beneficial.Industry Experience: Experience within the Media, TV Production, or Creative industries is highly desirable. Understanding the High-End Scripted TV Production process and lifecycle is advantageous.Communicator: Ability to build strong relationships with creative talent and senior executives; comfortable explaining finance to non-finance people.Organised: Excellent organisational skills with the ability to manage multiple priorities and deadlines, without losing attention to detail.Proactive: someone who looks for value-add opportunities rather than waiting for instructions.Resilient: Comfortable working in a fast-paced, deadline-driven media environment. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Handle is working with an established independent film and television production company to find a proactive, highly organised Marketing Coordinator to join its London team, supporting both the marketing and delivery of its productions.Working closely with a senior marketing executive in a small, collaborative team, this is an opportunity to gain hands-on experience across entertainment marketing, production coordination, creative asset delivery and international stakeholder management.The RoleThis varied, junior-level marketing coordinator position offers exposure to the commercial, creative and operational aspects of film and television.Key responsibilities will include:Supporting the planning and coordination of marketing campaigns across a slate of film and television projects.Liaising with creative agencies, broadcasters, studios, distributors and international partners.Coordinating marketing materials, trailers, creative assets and delivery schedules.Supporting the preparation of strategy documents, presentations and campaign materials.Monitoring production schedules, call sheets, daily reports and changes affecting campaign delivery.Assisting with social media management, digital content and audience analytics.Coordinating the storage, tracking and archiving of marketing assets.Working with internal production, finance and business affairs teams to support budgets, contracts and delivery requirements.Providing administrative support to a senior executive, including diary management, meeting coordination and occasional travel arrangements.The Person You will have experience in film or television production, marketing or digital media, together with a genuine interest in storytelling and the entertainment industry.You will also bring:Excellent organisational skills and strong attention to detail.Clear, confident written and verbal communication.The ability to manage multiple priorities and work effectively to deadlines.Good working knowledge of Microsoft Office.Familiarity with Adobe Acrobat, InDesign and Photoshop.Confidence working with digital platforms, data and social media analytics.Strong interpersonal skills and the ability to build effective working relationships.A proactive, adaptable and professional approach, with a genuine willingness to learn.Candidates with backgrounds in production marketing, entertainment marketing, or digital content are encouraged to apply.The OpportunityThis is an excellent marketing coordinator opportunity, where the successful marketing coordinator will gain exposure to high-end scripted entertainment and develop a broad skill set across marketing, production delivery and international partnerships.You will work closely with senior leadership in a small team where initiative, attention to detail and a collaborative approach are valued.Location: LondonStart date: December 2026 Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.