Tour Coordinator - Music Merchandise

Handle Recruitment are working with an ambitious, growing global sports organisation to find a Customer Services Manager to lead customer and participant support across its expanding portfolio of sporting events. £35,000-£38,000 based on experienceCanary Wharf | Hybrid (3 days in office) Candidates must have previous customer service experience ideally within sports or events. With a focus on triathlon, mass-participation events and world-class sporting experiences, the business is growing its international presence and building exciting new partnerships. This is a great opportunity to join a collaborative, fast-paced team where you can take ownership, improve processes and help shape the customer experience as the business scales.The RoleReporting to the Membership Strategy Director, you will oversee day-to-day customer service delivery, ensuring participants receive an excellent experience from registration through to event day and beyond. You'll manage escalations, develop efficient support processes and work closely with teams across Events, Membership, Marketing and Product/Technology to continually improve the participant journey.Key ResponsibilitiesLead day-to-day customer and participant support, ensuring enquiries are handled professionally, accurately and within agreed service levels.Manage complex customer issues and escalations through to resolution.Develop customer service standards, FAQs, templates and processes to improve consistency and efficiency.Oversee support planning ahead of events, working closely with Event Operations to anticipate enquiry volumes and ensure accurate information is available.Support onsite customer services where required and capture feedback to improve future events.Monitor enquiry volumes, response times, recurring issues and customer feedback, providing regular performance reporting and insights.Identify opportunities for automation, self-service and scalable processes as the business grows.Act as the key customer service contact across internal teams, addressing recurring issues and representing the voice of the customer.Support wider customer experience initiatives and help identify operational risks and opportunities for improvement.Support and develop junior team members, maintaining high standards across all customer touchpoints.About You2-4 years' experience in customer service, customer experience, participant support, events, hospitality or a similar customer-facing environment.Experience handling customer enquiries, resolving complex issues and managing escalations.Experience managing or supporting junior team members.Strong written and verbal communication skills, with excellent attention to detail.Highly organised, able to manage competing priorities in a fast-paced environment.A proactive problem-solver who takes ownership and makes practical, customer-focused decisions.Experience improving customer service processes and developing efficient ways of working.Confident using CRM systems, customer service platforms and digital tools.Able to interpret customer feedback and performance data to identify improvements.Strong stakeholder management skills and a collaborative, hands-on approach.An interest in sport, endurance events or mass participation would be advantageous.Working Culture & BenefitsPrivate health insurance, including wellness benefits.£ Learning and development budget for courses, books and events.25 days' annual leave plus a Christmas break.Hybrid and flexible working arrangements.Enhanced parental leave.Company share option scheme.Complimentary or discounted event entries for employees, friends and family.Office snacks and drinks, open-water swimming credits and additional wellbeing benefits. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Handle are working with this well known creative organsition to find a Head of Learning & Development to join their London HQ People teamThis is a broad and varied role with lots of scope to shape the learning agenda. Leading a small team, you'll oversee the UK learning offering and work closely with senior business leaders and the people team to understand where development can make the biggest impact.Leadership development is a key focus for this person. You'll get under the skin of the challenges facing senior managers and directors, then shape solutions that help them most effectively their teams and improve performance. There's scope for elevating the function and bringing fresh ideas to the table. Its a great role for a truly commercial L&D practiotioner, someone who enjoys building an approach and startegy around what the business actually needs.What you'll be doing:Setting the direction for the learning offering across digital learning, workshops and development programmes.Building trusted relationships with senior leaders and advising on their teams' development needs.Designing and shaping leadership development, with some facilitation when needed.Leading and developing a small L&D team and managing the budget.Supporting talent development and succession planning alongside the wider People team.Evaluating what's working and showing the difference it makes.Who you are:We're looking for someone with a strong senior L&D or talent development background who enjoys being close to the business. You'll be curious about how different teams work, confident asking questions and comfortable challenging senior stakeholders.You'll have led a team and shaped leadership development solutions yourself. You should be able to talk through what you've delivered, why you took that approach and what changed as a result.There's a balance of strategic thinking and rolling sleeves up in this team, so you'll be happy setting direction while staying close to the work itself.Sector experience is open, its your commercial understanding, relationship skills and breadth of experience which will matter most.If this sounds like your kind of role, we'd love to hear from you. Please apply :) Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Royalties Financial Analyst - Sports, Media & EntertainmentWe are working with a leading international business that is looking for a Royalties Financial Analyst to join its growing Finance team.This is a fantastic opportunity for someone with experience in royalties, licensing, accounting, or commercial finance who wants to develop their career in a fast-paced, international environment.You will play a key role in managing royalty reporting, financial analysis, client reporting and accounting processes, working closely with internal commercial teams, licensees, clients and other stakeholders.The role offers excellent exposure to international clients, licensing agreements, royalty calculations and commercial finance, making it an ideal opportunity for someone who enjoys working with numbers while also building strong business relationships.Royalty & Client ReportingCollect and process royalty statements and sales projections from licensees.Review royalty information to ensure calculations are accurate and complete.Raise and issue accurate royalty invoices to licensees.Prepare client remittances and payments, ensuring they are accurate and delivered within agreed deadlines.Monitor royalty receivables and work closely with Credit Control and Commercial teams to support timely collection.Assist with queries from clients, licensees, auditors, and internal stakeholders.Review licensing agreements and interpret contractual terms to ensure financial reporting and royalty calculations are correct.Provide supporting analysis and calculation breakdowns where required.Financial AccountingProcess supplier invoices and work closely with Accounts Payable to ensure timely payment.Assist with month-end close, including revenue and cost accruals, bad debt provisions, and write-offs.Perform General Ledger and balance sheet reconciliations.Assist with monthly management reporting, including cost of sales, G&A, reserves and revenue variance analysis.Investigate discrepancies and provide clear explanations to relevant stakeholders.Financial AnalysisAssist with the preparation of quarterly royalty forecasts and projections.Analyse royalty income, revenue trends and client performance.Provide financial analysis to support commercial decision-making.Identify trends, anomalies, and opportunities within royalty data.Support the wider Finance team with ad-hoc reporting and analysis.Look for opportunities to improve processes, controls, and reporting.Team & Stakeholder ManagementBuild strong working relationships with internal teams, clients, and international licensees.Provide finance support across the wider business as required.Provide cover for other members of the Finance team during periods of absence.Contribute to a collaborative and supportive team environment.We are looking for someone who is analytical, commercially minded and highly detail-oriented, with a genuine interest in developing their finance career.Ideally, you will have:Part-qualified accountancy qualification such as ACCA, CIMA or ACA, or equivalent relevant experience.A degree or equivalent qualification.Previous experience within royalties, licensing, accounting, commercial finance, or financial analysis.An understanding of how contractual terms can impact financial calculations and reporting.Experience across areas such as Accounts Payable, Accounts Receivable, General Ledger or Finance Business Partnering.Strong Excel skills, including VLOOKUP/XLOOKUP, SUMIF/SUMIFS and Pivot Tables.Excellent numerical and analytical skills.Strong attention to detail and a methodical approach to financial data.Excellent communication and relationship-building skills.The ability to manage multiple deadlines and prioritise effectively.A proactive approach to problem-solving and process improvement.Why This Role?This is a great opportunity to join a high-profile international business within the sports, media, entertainment, and brand licensing sector.For the right person, this role offers the opportunity to develop from a strong accounting or analytical foundation into a broader commercial finance career within the sports and entertainment industry. Full study is on offer (ACCA/CIMA)Location: LondonWorking pattern: Office-based 4 days per weekIf you are an ambitious finance professional who enjoys working with numbers, analysing financial information and working with clients and commercial teams, this could be an excellent next step in your career. Apply now! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.