![[object Object]](/sub-banners/sub-banner5.png)
Customer Experience Quality & Improvement Lead
Our client is keen to appoint an immediately available Customer Experience Quality & Improvement Lead, to improve and embed approaches to knowledge management, quality assurance and complaints handling across customer-facing teams.
This is a hands-on, delivery-focused role. You'll assess current processes, identify areas for improvement, design practical frameworks and lead their implementation. You'll also ensure new ways of working are adopted, measured and handed over effectively for ongoing management.
Key Responsibilities
Key Deliverables
By the end of the six-month assignment, you will have:
About You
You'll have proven experience designing and implementing operational frameworks within a customer service, contact centre or member-facing environment, with strong knowledge of quality assurance, complaints handling and/or knowledge management.
You'll be experienced in taking processes from design through to implementation, adoption and business-as-usual handover. You'll bring strong analytical, process design, stakeholder management and communication skills, together with a practical and delivery-focused approach.
Experience of working in a regulated, complex or highly customer-focused environment would be advantageous.
Handle Recruitment is acting as an Employment Business in relation to this vacancy.
for employers
We provide leading entertainment companies, social networks, global media brands, sports bodies, retailers, and tech platforms with talent solutions that make a difference.
for jobseekers
We do things a little differently, a little better, because finding opportunities at great brands should be enjoyable.