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We're looking for an experienced Operations Lead to join a global technology business on an initial 6-month contract. This is a hands-on role focused on managing order fulfilment, ensuring products and software licences are processed and delivered efficiently, and maintaining strong operational processes across international teams.
Working closely with Sales, Finance, Supply Chain and Logistics, you'll take ownership of day-to-day fulfilment, resolve escalated issues and help ensure customer orders are delivered accurately and on time.
Oversee day-to-day global order fulfilment, ensuring orders are processed accurately and dispatched within agreed timeframes.
Process orders through Salesforce, using dashboards and custom reports to monitor workflows, maintain data accuracy and improve efficiency.
Act as the main operational contact for regional Sales teams, supporting EMEA and providing escalation support across APAC.
Take ownership of complex fulfilment issues, coordinating with relevant teams to resolve problems promptly.
Work closely with Logistics, Supply Chain and Procurement to maintain appropriate stock levels and ensure availability against demand forecasts.
Monitor software licences and stock availability, ensuring sufficient supply to meet upcoming customer requirements.
Collaborate with Finance, Sales, Product and Marketing on fulfilment requirements, including new product and service launches.
Maintain accurate process documentation, workflows and communication templates.
Support continuous improvement initiatives, ensuring processes remain efficient, consistent and well documented.
Build strong relationships with internal stakeholders and provide a high level of customer service throughout the fulfilment process.
At least 3 years' experience in operations, logistics or supply chain within a technology, manufacturing or electromechanical environment.
Hands-on, day-to-day Salesforce experience, specifically processing orders and using reports or dashboards.
Experience coordinating order fulfilment, deliveries, stock or inventory management.
Experience supporting, guiding or motivating colleagues and working collaboratively across teams.
Strong Excel and/or Google Sheets skills, with confidence handling operational data.
Excellent communication, organisation and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
Experience within a medium- or high-volume manufacturing environment.
Exposure to hardware products, software licensing or high-value components.
Experience working with international teams across multiple regions.
You'll be a proactive, hands-on operator who takes ownership of issues from start to finish. You'll be comfortable working with multiple stakeholders, managing competing demands and identifying practical solutions to keep fulfilment running smoothly. Accuracy, clear communication and a strong customer service mindset are essential.
Please note: Previous hands-on Salesforce order processing experience is essential for this position.
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