Handle are delighted to be partnering with a globally recognised fashion brand in their search for a DACH region credit controller. Based in Dusseldorf you will take control and have ownership of the collections of trade debt across the Germany region and other markets as required. This is a fantastic opportunity for the right individual not to be missed.
The roles and responsibilities will be;
Accounts Receivable
Responsible for collections of your assigned portfolio of customers
Ensure all outstanding customer invoices are collected within the agreed payment terms
Work toward exceeding the weekly cash collection targets set by the business
Work closely with internal functions such as sales, customer services and logistics; being able to influence and build strong working relationships
Ensure all issues with invoices and deliveries in query are addressed and escalated if required
Work with the AR Analysts to ensure that credit limits & overdues are cleared / managed in line with orderbook in line with seasons
Escalation of delinquent debt to the EMEA Credit Manager and the wider business
AR Administration
Download EUR payments as & when required
Manage strategic administration including access to customer portals
Assist the AR Administrator all with allocation discrepancies
Provide Debtor information weekly to ensure these are available for the Debt Calls with Sales Agents / Country Managers
Raise credit notes and invoices for invoice in query, where required
Responsible for administrative tasks associated within EMEA
Reporting
Provide debtor performance statistics to the AR Analysts & Credit Manager
Production of monthly statements & Direct Debit notifications to customers
Distribution of proactive & overdue letters to customers
Work with the AR Analyst to complete the 20-week cashflow based around calls made to customers
THE STUFF THAT SETS YOU APART
Experience as a Credit Controller or Customer Services
A working knowledge of credit management, cash management and/or customer services
Fluent in both English and German is essential (spoken & written)
Retail experience would be beneficial
Excellent communications skills to internal and external customers
Have an excellent customer service focus liaising regularly with other departments
Strong Excel skills
Understanding of EDI invoicing
Proven problem-solving skills
Positive, adaptable, professional & enthusiastic individual with the ability to work well
Ability to engage and able to collaborate with your team to achieve great things
Individual who constantly looks for new & efficient ways of working
Due to a high volume of candidates we will only be able to get in contact with those successful who should hear from us within 5 working days. Apply now!
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
