Exciting opportunity to join a fast-paced studio environment as the first point of contact at the Longcross site. This role plays a key part in creating a positive first impression for visitors, production crews and internal teams, while supporting day-to-day studio operations. You'll manage access passes, handle enquiries, coordinate with security and facilities teams to help ensure the site runs smoothly throughout busy production periods.

This is a varied, hands-on role suited to someone organised, proactive and confident delivering great customer service.

This position is a fixed-term-contract until Sep 2026. You must be available to start ASAP.
This role is based in Longcross Surrey working in the office 5 days per week.
This role is paying around £170/ day depending on experience.

The Role

Act as the first point of contact for visitors, production crews, internal teams and suppliers
Deliver a welcoming, professional Front of House experience
Issue and manage temporary and long-term pedestrian and vehicle passes in line with GDPR
Log, track and communicate maintenance, operational and compliance tasks via the CAFM system
Report damage and flag any chargeable works where required
Work closely with Security, Health & Safety and Technology teams
Support VIP visits and on-site events

Key Responsibilities

Manage visitor enquiries in person, by phone and email
Process deliveries and oversee post room collections
Create, audit and close access passes and ID cards
Maintain access records and audit systems to ensure accuracy
Monitor site access levels and vehicle occupancy
Liaise with the Client Services Manager on site activity and busy periods
Order reception supplies and maintain stock levels
Keep the reception area clean, presentable and well organised

Skills & Experience

Must have Experience in an operational, facilities or Front of House roles within the Studio Facility / Media & Entertainment industry.
Team player with an ability to coordinate multiple tasks and
Confident using systems, following procedures and managing access control
Strong organisational and admin skills
Comfortable working independently in a fast-paced environment
Clear communicator with a customer-focused approach
Willing to learn studio processes and workflows
Available to work 7.30am-4.00pm (flexibility required for production needs)

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.