Customer Service Agent (Night Shift) - Sport

We are currently recruiting Customer Service Agents to support a major international sporting event on a temporary basis.This is an exciting opportunity to be part of a fast-paced customer support operation, assisting customers with ticketing and event-related enquiries during the event period.Temporary contract (approximately 5 weeks)Night shifts: 7:00pm - 7:00amWeekday and weekend (must be available for both)Pay: London Living WageStart date: ImmediateRemote working opportunity with exception of the first day The RoleAs a Customer Service Agent, you will be the first point of contact for customers, providing support via phone and helping to resolve a range of ticketing and event-related enquiries.You will be working across multiple systems, managing customer interactions efficiently and delivering a high standard of service throughout your shift.Key responsibilities include:Handling inbound customer enquiries via telephoneProviding professional and friendly customer supportAssisting with ticketing and event-related queriesAccurately updating customer information across multiple systemsEscalating complex issues where requiredMaintaining excellent attention to detail when handling customer informationWorking independently while following established processes and procedures About YouWe're looking for candidates who have:Previous customer service or contact centre experienceStrong communication and problem-solving skillsConfidence handling customer enquiries over the phoneThe ability to learn and navigate multiple systems quicklyExcellent organisational skills and attention to detailA proactive and self-sufficient approach to workThe ability to work autonomously during night shiftsExperience within events, ticketing, live entertainment or for a ticketing provider would be highly advantageous, but is not essential. Technical RequirementsCandidates must have:Their own laptop suitable for remote workingA headset, headphones or earphones for taking callsA reliable high-speed internet connection If you're interested, please send your CV along with a short note outlining why you would be a good fit for the role to Rebecca.Ramsden@handle.co.uk Please note that applicants must be immediately available and able to commit to the full contract period. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

We are currently recruiting Customer Service Agents to support a major international sporting event on a temporary basis.This is an exciting opportunity to be part of a fast-paced customer support operation, assisting customers with ticketing and event-related enquiries during the event period.Temporary contract (approximately 5 weeks)Night shifts: 7:00pm - 7:00amWeekday and weekend (must be available for both)Pay: London Living WageStart date: ImmediateRemote working opportunity with exception of the first day The RoleAs a Customer Service Agent, you will be the first point of contact for customers, providing support via phone and helping to resolve a range of ticketing and event-related enquiries.You will be working across multiple systems, managing customer interactions efficiently and delivering a high standard of service throughout your shift.Key responsibilities include:Handling inbound customer enquiries via telephoneProviding professional and friendly customer supportAssisting with ticketing and event-related queriesAccurately updating customer information across multiple systemsEscalating complex issues where requiredMaintaining excellent attention to detail when handling customer informationWorking independently while following established processes and procedures About YouWe're looking for candidates who have:Previous customer service or contact centre experienceStrong communication and problem-solving skillsConfidence handling customer enquiries over the phoneThe ability to learn and navigate multiple systems quicklyExcellent organisational skills and attention to detailA proactive and self-sufficient approach to workThe ability to work autonomously during night shiftsExperience within events, ticketing, live entertainment or for a ticketing provider would be highly advantageous, but is not essential. Technical RequirementsCandidates must have:Their own laptop suitable for remote workingA headset, headphones or earphones for taking callsA reliable high-speed internet connection If you're interested, please send your CV along with a short note outlining why you would be a good fit for the role to Rebecca.Ramsden@handle.co.uk Please note that applicants must be immediately available and able to commit to the full contract period. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

We are seeking a commercially minded and highly organised Brand Manager to manage a portfolio of artist and brand accounts, driving merchandise strategy, revenue growth, and programme execution across eCommerce, retail, touring, and licensing channels.This is an excellent opportunity for a Brand Manager or Account Manager with experience in music, entertainment, licensing, fashion, retail, consumer products, or a related industry. The successful candidate will bring strong commercial awareness, relationship management skills, and experience delivering profitable product or merchandise programmes.This is a key commercial role with excellent long-term career progression opportunities.Key ResponsibilitiesManage artist and brand accounts, delivering successful merchandise programmes across multiple channels.Build and maintain strong relationships with artists, management teams, licensors, retailers, and key stakeholders.Oversee projects from concept through to launch, ensuring delivery on time and within budget.Manage product development, approvals, timelines, and cross-functional workflows.Monitor sales performance, forecasting, budgets, and profitability.Identify opportunities to grow revenue through new products, partnerships, and licensing initiatives.Support marketing campaigns, product launches, and commercial strategy.Skills & ExperiencePrevious experience in Brand Management, Account Management, Merchandise, Licensing, Product Development, Music, Entertainment, Fashion, Retail, or Consumer Products.Proven experience managing client, brand, or stakeholder relationships.Strong commercial acumen, analytical skills, and attention to detail.Excellent communication and project management skills.Ability to manage multiple priorities in a fast-paced environment.Experience with Microsoft Office; Asana experience is advantageous. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.