Ecommerce Manager

Handle Recruitment are looking for an Ecommerce Manager to join our client's luxury leading home brand.

Up to £65K based on experience
West London | Hybrid - 4 Days in Office

Purpose of the Role

• Our client's UK e-commerce business has grown steadily over 10 years and now requires an E-Commerce Manager to help double sales over the next 5 years.
• A member of the UK E-Commerce leadership team, with specific responsibility for a new product launch and channel in 2025.
• Create and drive strategies to deliver profitable e-commerce sales, while maintaining the brand's premium qualities in the digital marketplace and increasing consumer engagement.

Key Responsibilities

• Develop, plan and execute a full-year promotional calendar and sales strategy, including test-and-learn opportunities for the new product and channel in 2025.
• Recruit and manage team members as the project develops, to support sales growth.
• Work with the UK commercial leadership team to identify and execute new market opportunities.
• Work with the UK marketing team and agencies to maximise ROAS, awareness and consideration, with a focus on performance marketing.
• Support day-to-day e-commerce operations and identify performance improvement opportunities.
• Develop strategies and concepts to increase conversion rates and AOV, with strong budget and cost management.
• Manage digital integration, product feeds, content and sales strategy across third-party sites (Google Shopping, affiliate networks, review sites).
• Use Google Analytics and other reporting systems to analyse performance, and create a performance reporting system, ensuring promotions are communicated to stakeholders prior to launch.
• Contribute to email advocacy and social media programmes.
• Review customer touch points and processes across departments (e.g. operations, customer services) to ensure the best customer experience.
• Build strong relationships across departments, locally and internationally, plus with e-commerce agencies and suppliers.
• Keep up to date with digital trends and competitor activity, embracing new concepts and ad hoc tasks as needed.
• Act as a senior manager and member of the leadership team, leading by example.

Dimensions

• Our client operates a small, practical, multi-channel E-Commerce and Marketing team. The role involves working closely with the Managing Director, Marketing Director and International E-Commerce department.
• Responsible for directing and motivating external agencies and suppliers to ensure deadlines are met, and for achieving the company's e-commerce KPIs and targets.

Knowledge, Skills & Experience

• An experienced, confident, commercially minded and customer-focused e-commerce professional, with the ambition to manage and grow this division.
• Essential: previous website management experience, strong attention to detail, and a track record of developing and achieving e-commerce strategy.
• Experience managing performance marketing programmes that deliver strong ROAS and sales results.
• An articulate, clear communicator who is flexible, self-sufficient and able to bring new ideas to the team.

Reporting Structure

• Reports to the UK Marketing Director.
• Based at our client's Head Office in West London.
• 40 hours per week (Monday-Friday, 9am-5pm), with flexibility required at times, including occasional evenings and overnight stays.

Why This Is a Great Place to Work

• Competitive salary plus performance-related bonus.
• 25 days holiday, life insurance and private medical insurance.
• Team initiatives and events, plus training and career development as part of a leading international group in the bedding industry.

Apply below today to proceed your application to the next stage!

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.