Talent Management Operations - Music Distribution

We are currently working on brilliant opportunity for a highly creative Content Creator to join an established luxury lifestyle media brand in London, with the freedom to develop bold ideas, create standout content and play a major role in shaping the brand's next chapter across social.This is a creatively led role for someone who loves coming up with ideas, developing concepts and bringing them to life. You'll be involved across the full creative process, from the initial idea and treatment through to production, filming, editing and publishing.You'll have a strong instinct for what makes content interesting, entertaining and culturally relevant, with the ability to turn ideas into compelling social-first content across TikTok, Instagram and YouTube Shorts.You'll generate and develop creative concepts for social, editorial and commercial content, working from a blank page as well as responding to briefs. You'll help shape the look, feel, format and execution of content, while making sure ideas are appropriate for the platform and audience.You'll take an active role in production, including planning shoots, scripting, filming, directing contributors or talent, capturing content on location and overseeing the edit. You should be comfortable picking up a camera or phone and getting stuck into production when required.You'll create short-form video content from concept through to final delivery, with a strong understanding of framing, lighting, sound, pacing and storytelling. Experience with tools such as CapCut, InShot or Premiere Pro is expected.The role also involves being comfortable on camera when required. You may present social content, conduct interviews, host features, participate in street-style formats or act as the face of creative concepts.You'll stay close to culture and social trends, spotting emerging formats, conversations, talent, creators and opportunities that can be turned into original content. You'll understand how to make an idea feel native to TikTok, Instagram and YouTube rather than simply repurposing the same content across platforms.Alongside the creative side, you'll use performance data to understand what audiences respond to and refine future content. You'll be comfortable looking at metrics such as watch time, retention, engagement, shares and reach, using those insights to inform rather than dictate the creative process.You'll also work on branded and commercial projects, interpreting client briefs and developing content that meets commercial objectives without losing its creative edge or feeling disconnected from the wider brand.You'll collaborate closely with editorial, commercial and wider creative teams, contributing ideas from the early stages of a project and helping turn them into strong, polished final content.We're looking for someone with 3+ years' experience in content creation, social content or digital media, with a portfolio that demonstrates strong creative thinking and high-quality execution.You should have a natural eye for storytelling and visual content, be confident developing ideas independently and be able to take a concept from a rough thought through to a finished piece of content.Production experience is important, particularly filming and editing social-first video. Experience with mobile cinematography, lighting, sound and basic production planning would be valuable.You should also have a strong understanding of social platforms, particularly TikTok, Instagram and YouTube Shorts, and know how creative choices can influence audience behaviour and performance.Experience with interviews, talent, influencers, creators, partnerships or commercial productions would be beneficial.Most importantly, we're looking for someone who is ideas-led, visually curious and genuinely excited by making things - someone who notices interesting people, places, stories, trends and cultural moments and instinctively thinks, there's a piece of content here.You must be London-based and comfortable working across London for shoots, interviews, events and location-based content. This is a hands-on role and requires regular in-person collaboration, production and filming.The role is full-time and primarily London-based, with occasional evening and weekend work depending on shoots, events and content opportunities.Please submit your CV and portfolio, including examples of creative concepts, social-first video, production work and any content you have presented or appeared in. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Customer Experience Quality & Improvement LeadOur client is keen to appoint an immediately available Customer Experience Quality & Improvement Lead, to improve and embed approaches to knowledge management, quality assurance and complaints handling across customer-facing teams.This is a hands-on, delivery-focused role. You'll assess current processes, identify areas for improvement, design practical frameworks and lead their implementation. You'll also ensure new ways of working are adopted, measured and handed over effectively for ongoing management.Key ResponsibilitiesReview current knowledge, quality and complaints processes and identify gaps, risks and improvement opportunities.Design and implement clear, practical frameworks, processes, standards, guidance and tools.Establish effective knowledge management, including content creation, approval, review and ongoing maintenance.Develop a consistent quality assurance approach covering standards, sampling, scoring, calibration, reporting and coaching.Strengthen complaints processes, including categorisation, ownership, escalation, service standards and root-cause analysis.Lead implementation across relevant teams, managing milestones, risks, dependencies and stakeholder engagement.Work with managers and front-line teams through workshops, training and feedback sessions.Use customer feedback, complaints, quality findings and operational data to identify and drive improvements.Develop measures and reporting to track progress, adoption and impact.Establish clear ongoing ownership, governance and review arrangements.Support teams through training, coaching, documentation and structured handover.Key DeliverablesBy the end of the six-month assignment, you will have:Completed a review of current processes and agreed priority improvements.Designed and implemented knowledge management, quality assurance and complaints frameworks.Introduced practical processes, tools, guidance and reporting.Established consistent quality monitoring and calibration.Improved visibility of complaints themes, root causes and improvement actions.Put clear ownership and governance arrangements in place.Supported successful adoption through training and coaching.Delivered a comprehensive handover and recommendations for ongoing improvement.About YouYou'll have proven experience designing and implementing operational frameworks within a customer service, contact centre or member-facing environment, with strong knowledge of quality assurance, complaints handling and/or knowledge management.You'll be experienced in taking processes from design through to implementation, adoption and business-as-usual handover. You'll bring strong analytical, process design, stakeholder management and communication skills, together with a practical and delivery-focused approach.Experience of working in a regulated, complex or highly customer-focused environment would be advantageous. Handle Recruitment is acting as an Employment Business in relation to this vacancy.

Monday-Friday, 11am-3pmOngoing temporary | Immediate startWe're looking for a friendly and professional Receptionist to join a lovely team on an ongoing temporary basis.This role is strictly part-time, Monday to Friday, 11am-3pm, and would suit someone who is specifically looking for part-time hours on an ongoing basis.Key responsibilities:Meeting and greeting visitors in a warm and professional mannerAnswering and directing incoming callsManaging the reception area and ensuring it is kept tidyHandling incoming post and deliveriesSupporting with general administrative and office dutiesProviding a friendly and helpful point of contact for staff and visitorsAbout you:Previous reception or front-of-house experience is essentialFriendly, professional and approachableWell organised with excellent attention to detailConfident communicating with people at all levelsReliable and able to commit to the ongoing Monday-Friday hoursLooking specifically for part-time work - this is not suitable for candidates seeking full-time hoursAvailable to start ASAPThis is a great opportunity for someone looking for consistent, ongoing part-time work with set hours.Apply now to be considered! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.